After handing in my keys, when I returned to collect the car (which I used to go to the airport with) from APH car parking at Gatwick airport, (a) the battery was "completely" flat, (b) I found out that it had been driven 6 miles unbeknownst to me, (even though it says on APH terms and conditions 4.5 "at its premises at one of its parking sites" (i.e. they do not mention that their other parking site is a whole 3 miles away, meaning it was driven on the road while I was under the impression that it would be moved within its premises and not being driven on the public road, and (c) the system lever to open the bonnet was broken upon my return, meaning that they tried to jump start the car while at its other premises (even though the person I spoke to flatly denied this).
I complained to the person on duty and he assured me that by filling out an incident report (which I did) and calling the person in charge for complaints the next day, everything should be sorted out. I tried to reach himseveral times but to no avail until I spoke to him on 20/06/07. I claimed that APH staff broke the system to open the bonnet and he flatly refused to accept responsibilty to my great dissapointment. Now the bonnet cannot be opened!
Moreover it is stated that the transfer between Gatwick airport and APH is 10-15 minutes. When we got back from holiday, the transfer took 35 minutes!
Lastly there was another gentlement there when I got back to pick up my car whom was exremely dissapointed since his car had a flat tyre when he got back.
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