I like buy.com comparison shopping site. I already found great deals on buy.com and saved some bucks.

I have the same overall complaints as the first reviewer. I can not get a refund, and now that they have my defective product returned to them, they will not send me a new one. I have left two bad reviews on the buy.com site, and they will not post them for others to read. I hoped to prevent others from having the same problems I have had, but I am not able to. My only hope is that everyone will stay away from buy.com and shut this bogus site down.

I have been a Buy.com customer for years. In the past, they were always very supportive and responded effectively to any problems.
THAT IS NOT THE CASE TODAY! Today, Buy.com:
- Knowingly Sells defective products
- Refuses to take responsibility for returns
- Ignores customer complaints
- Does not post customer reviews that are critical of Buy.com
I HAVE DEBARRED BUY.COM FROM EVER DOING BUSINESS WITH ME AGAIN. I AM ALSO TELLING EVERYONE I KNOW NOT TO BUY FROM BUY.COM

I have purchased Creative Zen 30Gb player and sent all my paper work to get the mail-in-rebate 45 days back and no response of any sort till this date.
I suggest do not buy any good from this site ...they dont even care to respond to the emails sent thru their support page.
Very very upset with BUY.com may be DONOTBUY.COM is a better name for them.

If anyone from Buy.com is reading this...PLEASE PLEASE FORWARD MY $50 REBATE FOR OUR CONNECT3D MEMORY CARD!! paperwork was sent in feb, we have waited way way over the time, you are now taking the P*ss!!!

This is by far the worst online company I have ever bought from. I accidently hit the "order" button twice on an item I bought in December. I immediately checked my bank account, saw I was charged twice, and canceled the order. Buy.com customer service told me it was too late to cancel (an hour later?) and that I would have to return the item. I did, and I followed their rules to a T! Now it is March and still no refund. All I hear is that they are dealing with holiday backlash. No one answers the customer service phone. The emails I receive are generic. I don't think they have any intention of honoring my refund. Also, my sister ordered 2 iPods for Christmas presents, and they just never sent them. Led her on for weeks, but they never came. She finally canceled the orders (which was an awful, long process), and ordered them from Amazon. My sister and I both used Google check-out, perhaps that is the problem?

I bought USB's from them which I returned as is. Havent got my money back. The number nor the email on their webpage works!! dont know what to do. Just lost my money and the products!!!

Last Nov 2006,I purchesed a G.P.S. from BUY.COM.When I got it I did not like the G.P.S. I called them and advise to send me differant one.They said they would do this.When the other one came in it was the same as the first one.Called and aske how to send these back as I did not want them.
I have received many messsage from them telling me my claim ahd been approved.I would be hearing from them in 3-5 business days.This was on Nov 24,2006.So for have not heard.
On Monday Dec 11,2006 I did make contact with one of there represenatives.She said that I would be getting information on how to return these G.P.S.This she did,was told to use U.P.S. 1Z719AOR9095934129.Ship to Buy.com , 44131 Nobel Drive , Fremont, CA 94538.On Tuesday 12,2006 I drove 65 miles roundtrip to the nearest U.P.S. and sent them back.
To this date Janurary 17,2007 , I have not hear a word from them.I am out money,and no G.P.S.

I will never buy again from Buy.com. It is the second time I Purchase something from them posted as available in 1-2 business days. It has now been a month and I have not received the Item (Last time the same thing happened). Not only that when I call Customer service they are completely unable to help. The best they can do is cancel the order. I have given many options to their supervisor to help with my situation (send me equivalent product for example). The only option I was given was to cancel the order, and go to the website place a new one on another Item.
As far as I am concerned everything about this company shows a lack of professionalism. And clearly they do not care about their ratings online.