DUE TO A MEDICAL PROBLEM I HAVE TO CANCEL MY RETURN FLY, SO I CALL 'CHEAPOAIR' TO ADJUST MY RETURN FLY. I PAY 50 DOLARS SUPOSTLY TO HOLD SOME REFUND ON THE RETURN FLY COST. ON MY NEW FLY RECERVATION THEY CAME OUT THAT BESIDES THE 50 $ FOR THE CANCELATION I LL HAVE TO PAY 250$ TO DO THE RESERVATION PLUS THE TIKET COST UP TO 1250 $ WEN IT WAS ON THE SAME CHEAPOAIR WEB SIDE WHIT THE PRICE OF 880.. HOW COME??
ON AVIANCA DOT COM SAME FLY 870 TOTAL...
I ASKED TO TALK TO A SUPERVISOR THE RUDE PERSON WHO 'HELP' ME TOLD ME THAT THEY WILL CALL ME AND I STILL WAITING...
LOST TO LEARN /

NEVER USE THEM! HORRIBLE COMPANY!!! We had to cancel our 2 flights that cost $490.00 each.
They wanted to charge me an additional $50.00 just to cancel the flights and then.. to
use the credit in the future they would charge an ADDITIONAL $150.00 each! If they were a decent company they would deduct any fees from what people have already paid and their fees are outrageous.
STAY AWAY FROM CHEAPOAIR!!

This company should be ashamed of what they do to custmers. i had a resevation for 6/24-6/26 in las vegas. i made this reservation about 3 weeks ago and they had the nerve to call me today and tell me the reservation was cancelled and the money will be returned to me in about 2 weeks. if any of you are reading this you pretty much have gone through the same thing. now im stuck waiting to see which available hotels i can book. never again would i even go through this website. its funny how the website tells its customers to write a comments on their services but yet all you see is compliments and not the complaints. that company is a JOKE!!!

I would like to retract my previous posting "never use them"! I have received the e-mail from customer service. CheapOair promised to refund the $300 dollars extra charge. Thank you for that!! So I believe CheapOair is a responsible company who cares about its customers. For this reason, I would like to retract my posting. Thanks again CheapOair :D.

Really. Don't book from cheapOair!! A lot of fees. they charge for everything, even the wrong change that they made! I was charged $300 for a flight change.

For my recent trip to Spain I bought my tickets through Cheapoair. They gave me the wrong flight numbers, AND the wrong departure time. American Airlines notified them of the change but they never notified me! So I missed my flight, and several other arrangements predicated on arriving as planned. Whatever I saved by buying my tickets through Cheapoair was moot, because I lost about $500. on the deal. I e-mailed them, but...guess what..I never received an answer or even an acknowledgement. Not only will I never do business with this company, but neither will my traveling friends. Now I KNOW what a bad reputation they have!! I wish I had checked before doing business with them.

Dear lbalopez84, in order to research what happened with this reservation, please email me at randrews@cheapoair.com, your 7 digit booking number. This sounds like the airline had a change in it's operations and can definately cause an inconvenience.

And why on earth does jetblue still allow them to be represent them is beyond me. Thank goodness jetblue was so astonished and apologetic that they did all they could to rectify the screw up. If you never travel again, STILL don't use these foreigners. (The entire organization is in India.)

I first came across CheapOair.com in 2010 when I was trying to book my complicated trip to Africa for the World Cup. I was trying to squeeze in a trip to Gabon to visit a friend as well as going to the tournament in South Africa. After searching tons of different websites, CheapOair was consistently cheaper than all of the others, so I went out on a limb and booked with them. My route was very complicated. The first set of flights were from Detroit to Paris to Casablanca to Libreville. Then from Libreville to Johannesburg. Then from Johannesburg to Amsterdam to Detroit. Besides the complicated route, I had to take like 5 different airlines during this trip. So I got everything booked but I was still scared that I'd arrive in Morocco or something and they'd say "sorry, we don't have you in our system" or something, but nope - everything went perfectly fine (well, I had a slight issue with South African Airways on the flight from Libreville to Johannesburg as one of their incompetent employees broke the handle off my luggage, but that's hardly cheapoair's fault).

Later that year I used CheapOair again to book a much easier flight, roundtrip from Detroit to New York, and again got the cheapest price that I could find online and did not have any problems whatsoever.
I recently took a trip to Costa Rica/Panama just a few weeks ago and I did not take CheapOair, as I thought I had found a cheaper flight directly through Spiritair.com, however what they don't account for on their site is all the nickle/diming that they do, making you pay for carry-on luggage and whatnot. I was disappointed that the flight ended up being a lot more than I expected, and I wished I had booked with CheapOair.com, as I would have most likely gotten a much better company to fly with.

I am looking into a trip to Argentina/Uruguay for later this year and I am definitely using CheapOair again. I've already started looking around and they still have the best prices. I've checked expedia, orbitz, kayak, and even airlines directly like American Airlines and Delta and CheapOair has them all beat! This is a great website!

I booked a trip through the airline using my debit card.
I got a call 1 days later and they told me they were unable to book the ticket so they offer me another flight (did not match my hours) so I decided not to do it. I was not charged so I decided to used good old Orbitz as they are reliable. 4 days later I noticed that Cheapoair charged my credit card for a flight they never booked.
I called...waiting an hour and finally got someone on the phone. He proceed to say it was my fault because I did not specifically told them I did not want them to book the flight... wtf. I ask for the refund. He says fine.. it will take 3 weeks. I was using my debit card. and now they have 1520 of my cash and wont give it back to me for 3 weeks. I ask to speak with a manager and he told me the same. I wanted to talk to someon else and they said no one else is available. I ask for a direct line to call back and they said.. we dont have direct lines. They said someone is going to call me. Have been waiting all day...(by the way... first review I ever post it.)
I want my money back!

Do not use this company. They are the worst I've wasted a lot of time with cheapo air Complete rip-offs. Do not even consider dealing with these punks Horrible Experience The worst Service ever

I just booked a flight to my friends wedding in March and I used Cheapoair.com. So far it was easy to use the website and I was sent my confirmation. I will be keeping track (charges, flight bookings, ect.) of the trip via this forum.

I booked a flight with cheapo air about 4 months ago. While talking to the gentleman on the phone, he told me that dogs would be allowed on the flight, but that I must book it immediately so as to keep the price. I told him that I was a student and could not afford to lose the money, but he guaranteed me that I would receive a refund if I found out that dogs weren't allowed. I called the airline, and surprise. no dogs allowed. I called back, and spoke with a woman who told me I would get my money back, minus~ $100 for whatever type of fees they demand. Fine. She sent me a confirmation email, I agreed and was told it would be 6-8 weeks. BS, but fine. 3 months later, I hadn't heard anything or received my money back. I wrote email after email begging for help- a few weeks later I got an email saying that they would show me great customer service and give me my money back... minus $200 MORE. I do not have any desire to see what bad customer service is, because I don't have another 4 months and $700 to waste on this crap! Honestly, I discourage everyone to avoid this company unless you're dying to lose money. I will definitely use any other company every time I fly from now on. Thanks a bunch CHEAPO!!

I started using cheapoair when I noticed airline tickets were usually cheaper than on other sites but now I just stick with Orbitz or Priceline or the other mainstream sites. Cheaper is not always better as I painfully learned last year when nasty winter weather messed up my travel plans because one flight I booked through cheapoair could not fly in on time for me to catch another flight also booked through cheapoair. Called up their customer service to see if anything could be done and though the lady was sympathetic and admitted it wasn't my fault I was told basically that I was on my own. Cost me over $2000 to book another flight last minute. Not even if tickets were to sell for half the price on other travel sites, would I be tempted to book through them again.

I made the mistake of booking with Cheapo air this December and I have certainly learned my lesson. First of all I never write these sorts of complaints or participate online but my experience was so poor- I had to act. First of all they changed my flight on me on the way there, which was annoying but manageable. Then they changed my flight on the way home, added an additional stop over and 9 hour layover. I was frustrated and tried to change the flight with no luck and rude customer service. After arriving for my layover, I discover my flight hasn't been booked and am left with nothing. It didn't hurt that I saw there was a flight connecting to my destination in Toronto through Air Canada that was perfect for my sched. but somehow Cheapoair thought booking a long and delayed route and cancelling it was a better alternative. I was stuck flightless in LA and put up in a hotel by a sympathetic airline employee. I then arrive today only to find out there are more problems. In short- if you are looking to have the worst flight experience of all time, book with CheapoAIR!!!

This is an update to my post from September 25. There will be one final post in January. Only news I wanted to report is that my credit card was charged the exact amount expected. I have not received any calls or anything of the like to set off alarm bells. So far, basically the same as other travel sites. So we're good until December/January to see how the actual travel goes. Still haven't paid any extra fees caused by this company or by me. So far so good.

CheapOair - Very POOR Service - Afetr I was chatting with one of their representatives, the chat box was shut down - while we were chatting - he also had the WRONG information to help me with my round trip flight - aside from this, he had asked me for a contact number on 2 occassions and I had given it to him - absolutely NOT what they said was true - see my email correspondence below with them

Suzy
Priority Customer Service

Ticket Details
=
Department: PCS E mails Group
Priority: High
Status: Resolved

Suzy,

Have you filled out the form above and say that my matter was resolved?

And don't apologize. My conversation with your employee was on November 9th, 2010 about how unfair your website is set up. You had led me to believe and enter ALL my information for a flight that wasn't even available, and when I contacted your site, I was told this happens when the flights fill up very quickly at the same time, only to find out, your site had the same exact offers up for 2 more days. Today is November 18th, 2010 and I am receiving an email from your company now?

I was called by your employee, Blake a few hours later. He said he would get back to me within 24 hours with an answer for me and to help me. No one from your website EVER got back with me. I was treated very poorly from your company and will never use your site again, nor will I ever refer anyone to your site for any type of business your company has to offer. Aside from this, I am going to tell anyone who will listen about how I was treated by your company and all the information I am sending you right now in this email. I want your company to cease and desist any and all contact with me from today on.

James


-- Original Message --
From: "Cheapoair Feedback"

Sent: Thursday, November 18, 2010 11:07:59 AM
Subject: very poor service

Dear Jimmy,

Thank you for contacting CheapOair.com

This is in reference to your email. We apologize for the inconvenience caused to you.

We would like to inform you due to some technical error the chat got disconnected and you were unable to see the remarks of Blake. However Blake was writing you from his Window.

We are extremely sorry for the technical glitch however, it is not a fault of Blake.

We request you to write us if you required an assistance and we will be happy to arrange a call back for you with a great deal.

Once again please accept our apologizes for the technical glitch.

We appreciate your association with us and looking forward to serve you better in the future.

Regards,

Suzy
Priority Customer Service

Ticket Details
=
Department: PCS E mails Group
Priority: High
Status: Resolved

I bought a ticket from cheapoair. later I wasn't given boarding pass at the airport and asked me to cancel the ticket for extra 150 dollars and buy another for 353 dollars.I wasted $503 for nothing.
Their communication is also the worst

Thought I'd track how I do in real life. It's possible this company may be trying to fix its image. Anyway, I already booked, so it's too late now anyway. It's September 25 and I just booked my family of 4 to fly from SFO to PHL for Christmas (12/22/10 through 1/4/11). The website determined a price and exact airline routing info that I got off another site. The other site bumped up the price, but it didn't update on cheapo, so I booked there. Upon checking out, it did, tell me the price increased (twice). My family of 4 price went from original of $1907 to $2075. I accepted since I still thought this was reasonable given the timing of my booking and the popularity of the time. I didn't get assigned seats, so I called service. Got through quick. Lady was nice and I'm pretty sure I wasn't calling India. She confirmed seats next to each other and told me what they were. I got an email confirmation which included the airline code while on the phone. So far, a pretty good review with exceptional service. I fly 2-3 times a month on a bunch of airlines using a variety of travel services. I'm also an aviation consultant with senior management connections with the particular airline I'm booked on- so it will be very easy to track deception. Under no circumstance will I pay more than I agreed to. If things suddenly get cancelled and the price goes up for any reason, I'll simply contest the credit charge. I'll update this site in a few weeks with any changes in billings and then again after the travel has concluded and let you know how my experience went. Other than never having a second price increase within 5 minutes; I've had a good experience so far. More to come.

I am terribly sorry to hear of your recent inconvenience. I would like to point out that CheapOair.com does not make changes to airline schedules but the individual airlines themselves often undergo operational changes constantly. As a travel agency that is out of our control. Also, if this resevation was booked on our website, CheapOair.com would not have anything to do with the meal selection, in fact, if booked via the website the reservation is automated and is processed without an actual person even touching the booking, so I'm not sure why the meals you mentioned had been selected, it would of also printed on your email confirmation, at that time when you received it, we would of definately made and modifications for you. If you could forward me your 7 digit booking confirmation, I would be glad to review the reservation. When you contacted the airlines 48 hours prior to departure to "reconfirm" the reservation I'm not sure why they would not of disclosed the changes in the times, or when boarding passes where printed via online checkin, the valid times would of also been displayed. But I will certainly review your file, and will certainly do our best to assist you in any way for your inconvenience.

We booked a trip from Newark, NJ to China via cheapo. Prices were good, but when we arrived for our 8:30 am departure at Newark we were told that we had missed our 6:30 flight. Cheapo had CHANGED the flight on us WITHOUT notice! Fortunately we were able to re-book thanks to Air Canada. However, for the rest of the trip we couldn't check in for our flights online with the carrier. They, even by phone, kept telling us that we had to go through Cheapoair.com. Thus we couldn't confirm flights or seat assignments. Lastly, cheapo managed to put us down for vegetarian, Muslim meals on the flights, which on a packed plane can be a real problem, since we are neither vegetarian nor Muslim.
I can't advise against using this site enough.

I was very worried when I saw the reviews online for CheapO Air, but I had already made my reservation online, so there was no turning back. I readied myself for all of the terrible things that people had written: fare changes, long customer service wait times, etc. But, after making the reservation yesterday, I now have my confirmed tickets and I am very happy so far. I watched, with a critical eye, as the charge posted to my card before I received my ticket numbers. So, a few hours later, I called customer service and was given my numbers over the phone. And then I received them by email too. The only reason I am not giving them a rating of 5 is that I was disconnected a few times while waiting on the phone to speak to someone. It worried me at first (again, only because of all the bad things I had heard) but it was not much of an inconvenience. If you find a great deal with them, I see no reason not to take it.

The $25 - $50 more you will spend with other sites is worth the time, money & aggravation you will save in the long run!

Despite willing to cancel my reservations with only charging me a $5.00 service charge, and emailing me a cancellation acknowledgement; CheapOAir.com has yet to refund my $1,234.00 - this is absolutely unacceptable. I was told it would take 3 - 4 days to credit my account and months later of not being able to get through to the credit department and numerous emails to the company have gone unreturned & I've still not received the refund.

Please note: Even though the reservations were cancelled within minutes of purchase, CheapOAir.com not only charged my card, but did not contact the bank with the final amount for over five (5) working days. This was a big hassle since we were trying to purchase tickets from another website. I was hoping the whole reservation would just have been voided.

This is the worst service I've ever used to buy tickets in my life. I found a good rate, and after I confirmed and paid for it, it showed me a different date than what I reserved. I immediately called customer service, was on hold for 22 minutes before an agent came on the phone. I explained the situation to the agent who informed me that the only way I could change the ticket is by canceling, and being charged a 50.00 penalty. I further explained that it wasn't my fault, and further explained that she would have to charge me 100.00 to change the date. I first said that was fine, until she said the same dates were available for double the price. I then asked to speak to a supervisor, was put on hold for another 35 minutes, finally spoke to the supervisor who told me he was going to check on something and I was then put on hold for another 15 minutes. He came back and said he could give me the ticket without the charges aforementioned, but for a different date than what I wanted. I explained that this was unnaceptable. He then put me on old again for 17 minutes to check something. He then came back and said that the price was going to be 95.00 more than what the website said for the dates I wanted. In addition, his English wasn't fluent and I could not understand most of what he was saying. He was rude when I asked him to repeat what he had said. I am so unhappy and would not recommend this website to anyone. In addition, I plan to publish this information on all review websites.

Jo, thank you for providing the confirmation number, that really helps when someone needs assistance, or has a problem. I did find the booking and saw that you booked these flights on our website on June 8, yesterday June 23 is when you first called us to let us know the name was not correct. The best solution is to call us when this occurs, and we can assist with the booking. Unforutnately calling several weeks later creates alittle more difficulty in changing the tickets. See name changes are not allowed to be done after 24 hours of the booking, and this is a FAA rule, not CheapOair.com. At this time we are assisting you, a waiver has been sent to our airline partner for assistance with the change, so assisting you has not been a problem. Unfortunately it can take time to hear back from the airlines, this isn't something we can do without authorization, but we are doing our best to get this matter handled.

booked tickets/ Would not accept my full name, but I was asked if it needed to be changed at the end of the process. I did, but got the confirmation under only partial name. Called customer service, somewhere in India, and was told over and over: Your ticket is non refundable. We cannot change it. Why did you book it on the web? The powerless customer rep said that he had put in a request, but felt nothing could be done, which means I am possibly out a total of $4000 for the cost of the hotels I have booked and the flight. I notice that the only positive reviews seem to be from Cheap'o air representatives. If one reads this, my reservation nr is X3YSN4. Please fix this mess.

For anyone who is posting a good review...really if you have only booked a couple of flight EVER.just read above and below your reviews in EVERY case...you aer surrounded my the reality that cheapo air sucks! I booked a flight for my eldrely parents.the nightmare began when my parents arrived with an itinerary that was confirmed and printed 12 hourws prior. They were told their flight did not exist. So they are stranded at an airport. After being on hold for 1,25 hours I am told that they will call me back because "they have no idea how this happened" I can't believe this is happening after spending $2,ooo with these people. Actually I can believe it, I just need to look around. But they messed with the wrong person, my best friend who is a correspondant for cnn is working on a story based on many "unhappy people" and what cheapoair stands for. She is also a journalist at the intelligencer journal (which is where she received the letters).Good luck Cheapoair!

I booked a flight on 6/14 from NYC to MEM when I received the confirmation it was for 6/18. Then they charged me $50 cancellation fee and $3 non-refundable booking charge. They denied changing the dates and would not refund the money!! Not very nice.