i started out pleased with Comcast internet and their sight which lets you see a wide variety of TV shows, movies, etc.but then the sight got lazy its almost never updated, and the commercials which used to be 30 are now 3 minutes. They play the same commercials over and over again. THERE IS A BLACK SCREEN!! There is always random stops and starts, plus a pixalted screen where you can hardly see the actors face!! Not to mention the service costs a lot of money, with hardly any discount when bundling phone internet and TV. I am extremely disappointed, THEY ARE BECOMING LAZY!

I have been so frustrated with Comcast's service and treatment by employees that I plan to cancel my cable. If anything, I will retain internet, but if I can find another provider, I will use that company as well. I've had to repeat my story countless times. Also, when service did not work, it turned out the connection outside was faulty, plus Comcast had given me a defective box. When the technician came, he said he'd file a report saying it wasn't my fault but the equipment's. When I went in person to the Comcast office, they questioned my honesty and said it all depended on the cause for no service. I had just told them a report should be on file, but they didn't find it or didn't bother to look.

I have to drive 100 miles to reach the site where I've tried to set up service, and when I was told I had to be there at 8 am, in case they get there at that hour (they tell you to be available 8 - 11), I suggested it was a bit of an inconvenience. The employee was not very friendly.

Also, I always have to call a lot of numbers or be on hold for long periods of time.

And if you cancel cable, the internet rate goes up, but the minimum cable covers virtually nothing.

I have been working with Comcast to solve a problem with my signal being unacceptable for over six months. I moved from a thirty-five year old home with neglected wiring and minmal issues to a fifteen year old home in great shape. Since this move I have had serious pixilation issues with my cable signal, my phone signal breaks up so horribly the person on the other end of the line cannot hear me much of the time.
All of this began in June of 2010. I called Comcast due to the pixilation preventing my family from watching any television whatsoever. The picture and audio signal were so badly broken up we could not make heads or tails of the shows. They informed me that the entire neighborhood was having problems and to be paitent; it would clear on its own. I took them at their word and waited for three weeks for it to clear. I gave them the benefit of the doubt that they were continuing to work on the problem. I called again. This time there was heavy rain in the area and they blamed the pixilation on that, stating that I need to be paitent still; they had just finished repairs on the neighborhood lines. I took them at their word again.
Come the end of the second month, I began to become a bit frustrated. I am generally a patient person. I call again and this time request someone be sent out. I did not describe the issue as pixilation; rather I said the television signal was broken up. I later learned they wrote this down as "HD problem". A couple of days later the technician arrives to fix the problem and replaces the wires directly on the outside of the house, stating he is sure that is the problem and to be patient as it may take the lines some time to clear the reception. I wait two weeks again and call. The problem is no better. They send another technician who says, oh its the box. They replace the box and the wires in the back to the wall. Two weeks later, we are still having pixilation. I think it is minorly improved, but it is still too bad to watch anything. I call again. This technician says the previous technician did not inspect the wires they replaced and that they were bad: the male and female ends were too far in and too far out. I hope this is the end and thank him. He tells me if I have to call again to explain the problem as pixilation so they know clearly what they are dealing with. Two weeks later, the pixilation is still present. The next technician comes out and replaces the box again. Two to three weeks later, the pixilation, although still somewhat improved, is too horrible to make sense of any shows. I call again; they send out another technician. He says he can't find the problem. I am told to bring the box in to a local Comcast box store and swap it. I do.
On a side note, in the last month we replaced our television. It was having trouble with lighting, so we thought perhaps the unit was the problem. Nothing about the pixilation changed with a brand new television. After the last six months of excuses and run around and finally getting the problem solved, I call up Comcast. (I had requested a credit when the first technician was sent out. I was told to wait a couple of weeks after the problem was solved.) I called and explained the last six months of problems, asking for a credit again. They say they only see one month of problems in their records. What! I calmly explain what has been going on. I can tell him there have been at least five different technicians to my house. I can tell them everything that was replaced each time. They keep repeating they only see the last month. When pushed, Alicia tells me that she does see a history back to September, but that was an HD issue, not a pixilation issue. I explain that I have no idea why the technicians worded it differently but the problem has been the same all along. I also have to argue the point of the second DVR box replacement. She states that they show we made an upgrade. The DVR box that was replaced was the older version with a smaller hard drive in comparison to the new one. However they are both Comcast brand DVR boxes. I would never consider this an upgrade. Conveniently, Comcast has labeled the box replacement thus to avoid having to tie the two service calls together. I have things I need to do, so I have to let her go. I call again the next day and speak to Heather. She is much nicer and agrees to give me a $50 credit easily. However, I have been paying over that each month for the television service I was not receiving for six months. I explain this fact again. She says they only have thirty days of history on this issue. I explain again each thing that was replaced by all the different technicians and how long ago. She is quiet, but I would not say she listened.
During this conversation she notices my telephone service is breaking up so badly she cannot hear me. She quickly uses this as a reason to transfer me to tech support and not have to talk to me anymore. Tech support repeats the fact that I am really broken up and sets up an appointment for my phone to be serviced. I have also been dealing with the phone problem for six months, but it has not caused me to be unable to use the phone for long periods of time and has been intermittent. When I called Comcast service once before, they told me that as the problem was intermittent they could do nothing unless I called when it was occurring. The problem is when it is occurring was usually in the evening, when on tech is available. I didn’t see the point. So, I have been putting up with it.
I wait until the technician comes out for the phone, hoping that after this is fixed, I can make some headway with Comcast on a reasonable credit for my bill. I have always paid full and on time. The technician, Jeremy, comes out to the house and tests the modem, the lines, even the neighborhood box and says everything is in the green. He can’t find the problem. So he leaves me his number and takes off, telling me to call if the problem reoccurs. He is the nicest person I have dealt with during my talks with Comcast. I decide to wait to call them about a credit as the phone is not fixed. I receive a call from customer service asking me to take a survey about my satisfaction with Comcast. The automated voice says they want me to be fully satisfied. I am not, and I say so. The automated service transfers me to customer care as a result of my statement.
I speak to an entry level support person and receive the same rig amoral of excuse and “we don’t see records that far back regarding this issue”. Apparently they change the wording on their records so the problems don’t match and then lose the majority to avoid having to take responsibility for their screw ups. I ask to speak to someone who can help me. I am transferred to Kristen. I speak to her for all of thirty seconds when she hangs up on me. This entire time I have spoken calmly and quietly to each person, regardless of my frustration. I realize they are only pegs in the machine and do not have real power. I wait a couple of minutes to see if she will call back. I don’t know why I did. Part of me wanted to give her the benefit of the doubt that she did not do so intentionally and it was an accident.
I call back and ask to speak to Kristen again; explaining I think she accidentally disconnected our line. The person I am speaking with places me on hold and then returns to state in a strained and odd voice that Kristen is “not able to come to the phone”. I ask if there is someone else available. I am transferred to Brandon. He is pleasant enough, as pegs go. However he repeats the same load of junk I have been told before. I may as well have been talking to a brick wall. What is the point of having a customer service department when not one individual is individualistic? They are all robotic drones and none of them will give any credit to the reality of my situation. I have been patient for six months on the basis of the idea that Comcast will see reason when I call up and give me at least one month’s bill credit for six months of frustration.
Jeremy calls me back three hours after he was here and offers to come out and replace the modem on the chance it will fix the phone, despite the fact that everything tested green. I take him up on the offer. He does so, and again is very nice and apologetic about the service issues we have had despite the fact that he has even less responsibility regarding my satisfaction than customer un-service.
After the experience I have just had, I cannot see how any satellite company could be any worse. I will be letting everyone know that aside from their technician, Jeremy, Comcast does not give a damn about their customer satisfaction. It is simply a catch phrase for sales and nothing more. Stay the hell away from this horrible and careless company. We have a satellite dish on our roof from the last individuals who owned this house. We were going to take it down. I’m glad we have not yet. I am talking to the satellite company first thing tomorrow.

I am one of those poor suckers that got purchased along with Insightbb.com. After hours trying to call, more hours on hold I could never could get a replacement modem put on line. Someone should write a book on poor to miserable service using Comcast as the prime example of how not to do business.

Thanks for the myspace verification thanks.

I added a second line about a month ago and comcast turned around and removed my primary line and put a new number and did not even tell me it was done until the lines went dead 2 weeks ago that's when I found out the primary number was changed. Imagine that, giving you a new number and not even telling you it changed.

I have had nothing but problems with comcast since I've moved. I have the silver package with internet. When I lived at my last place I loved comcast but now I'm really thinking of switching to Direct tv. For the last month we (me my wife and 3 kids) have not had service. Comcast sent out six different techs out and not one of them could fix the problem. Finally two days ago they got it fixed (after a month) but guess what they will not compensate us for the month of complete incompetence. Then on top of all that I found out that I don't have the NFL network anymore! We pay $170 a month for cable and that doesn't even get all the channels. The rep. quoted me $125 but after all the extras (which I had not idea about) it comes to be $45 more. If I was that dishonest in my line of work I would have no business.

I have had absolutely no problem with my services. I switched from DirecTV and the picture quality is better and the internet service is second to none. I know that every company can have problems at one time or another but alot of what I have read is most likely subscriber's error

i wish i still had comcast here in ohio, i miss the fan , the wonderful service calls, and to talk to the tec dep.now i have the biggest ,service cable, an high speed ,they are, and forget about the service, with them after they get your money! much higher priced miss comcast wish you were still here
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TO START WITH IF I COULD CHARGE IN MY BUSINESS FOR TIME THAT HAS NOT COME YET THEN EVEN BETTER CHARGE A LATE FEE F\OR TIME THAT HASNT HAPPENED 9/11/01 SHOULD SPEEK MOUNDS WHO KNOWS IF WEEL GET OUR SERVICE BUT TIME WILL TELL SO WILL COMPETITION YOU WANT WAY TOO MUCH FOR WHAT WE GET & SERVICE? YEH RIGHT MORE LIKE ARGUMENT . LOVE YOUR CUSTOMER 1 MORE BIRD TO FLY!!!

My family recent switched to the triple play on comcast and got rid or our direct t.v. What a mistake. Half the time my phone cuts out or if I go to call someone the circuits are always busy. I also have a temp. cable line from my side walk to housr that still was not placed underground although I have made many calls. We have a large amount of small childern in the section along with my own. I find this unsafe but they do not care. I would think twice for anyone looking to switch.

i never had so many problems til i signed up with comcast!writin,to iraq, cut out.never get live support,bill is way to high for a brand new computer slower than i ever imanged.never get my e-mails

At one time the whole tv screen was the guide (when adelphia ran it)now three quarters of the screen is taken up by advertisment.NOW there's about 2 inches of TV listing.I guess comcast wants me to buy a box.

We switched over and got the bundle, it has been a very difficult transition. Everyone we speak to at Comcast says something different. We were without phone service which meant our alarm system also was not active for over a week. computer service and tv was also down. I have not been able to access voice mail. No information on how to set up and when I called to get information it was not accurate. Have talked with 4 different customer service reps and each one said something different. I would not recommend this to anyone. Still waiting to see if we ger credit for time lost with computer and phone service down

I SUBSCRIBED TO COMCAST ALL THREE AND WHAT A MISTAKE THAT WAS.I'VE GOTTEN A FULL BILL FOR EVERY MONTH FOR THE LAST THREE MONTH,HOWEVER I HAVEN'T GOTTEN A FULL MONTH OF SERVICES YET. WHEN I CALL TECH SUPPORT I ALWAYS HAVE TO LOSE ANOTHER DAY OF WORK TO WAIT FOR THEM,ONCE WHEN I ASK TO SPEAK WITH A MANAGER A GOT CHRIS WHO STATED I COULD DISCONECT ALL MY SERVICES IF I WASN'T HAPPY.THIS IS A DISGRACE.

they nee3d to give people a break on the bill when they subscribe all three services from comcast

I have no caller id. I have dropped calls. I have no mcfee virus. I've lost my administrative rights since comcast installed their packeage, that turned out to be much more expensive than advertised. A DISASTER

I am very disappointed in my digital voice service.
I was told and I pay for "caller ID". I had caller ID when I had Bellsouth. Right after they hooked up my new service, I lost my caller ID. They have worked on my system for almost three weeks. I keep getting the run around. I have waited for hours for a tech to show up. Now to pacify me, they told me that it is the other persons fault, not comcast.
I had it then after they worked on my system, I lost my caller ID.