Not happy with Delta, we didn't receive our luggage in Vancouver. I resent paying for baggage if it fails to appear at the final destination. Our friends luggage went to Cashe Creek instead of Lillooet like they promised. Delta also rerouted our flight home after we booked the initial flight after a cruise. Will not fly them anymore.

When my husband and I travelled with Delta to Europe we had several connections.

We left Vancouver BC at 5:40 a.m. and were booked to sit together for the flight to Salt Lake City. When we arrived in Salt Lake City we had a very quick connection to Atlanta (not siting together... we asked someone to switch with us, which they graciously did)

When we left Atlanta to go to Barcelona, Spain, once again, we were not siting together... we again asked someone to switch, they gladly did for us (a nine hour flight and we were NOT booked to sit together).

Upon our return flights home we left Barcelona (not siting together... asked someone again if they would switch).

Upon landing at JFK Airport we had to go through customs, retreive our luggage, re-check our luggage in again, and go through security once again. Our connection time was 1 hour... we were at the back of the plane. next to the bathrooms every time.

We almost missed our connection. when we landed in Atlanta we again had a very short turn around time and were running through the airport again... and yup, you guessed it, we were NOT booked to sit together for the final leg of our long journey home.

After 17.5 hours of travelling we landed in Vancouver only to discover our luggage had been lost (did not make the Atlanta to Vancouver plane).

That was Saturday night, we got our luggage on Tuesday night... in the mean time, we spent the night we arrived in Vanoouver with nothing but the clothes we had travelled in for 17.5 hours.

This was our first and LAST booking with Delta...

I would like to compliment John O. Ball Jr (OBL),Rick Terray, Julia Mildren, and Veronica Green for providing excellent customer service to all of the passengers in the Business section of flight 178. I was very impressed with the professionalism demonstrated by Mr Ball and his colleagues in administering to the various needs of his passengers.For the duration of the flight, Mr Ball and crew were readily available and attentative to detail. This flight crew presented a very positive and professional image for Delta Airlines. It was a pleasure to witness customer service at it's best --- well done!!

On Tues.Aug.21,2007 I was a passenger on flight 1518(Hartford to Los Angeles). This being my 1st flight and being 79 years old, the 2 stewardess were extremely helpful, pleasant and supportive in my anxieties and nervousness. Please relay my sincere appreciation to these women for their concerns in making my trip a delightful experience. Many thanks,
norman hanenbaum