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 Very Disappointing!
I shop online for the last five years quite a lot and I've never had such an awful experience from an online store before. Clearly they're amateurs who can't be trusted. I ordered a dress from them and it arrived within a week. The dress was okayish but wasn't very well tailored. Since I wanted it for a formal occasion I needed a dress to fit me perfectly. I'm UK size 10 and the dress made me look at least one size bigger. Getting a refund was out of the question since their policy says they get to keep 30% of the original price, while when exchanging the dress with another one they only get to keep 15%. So within 5 days I send them an email wanting to return the dress I bought and get a different design instead. They emailed me back saying that I needed to take a photo of me with the dress to make sure I indeed didn't look okay in it to be convinced..! I mean, are they in their right minds?!! But then, it gets better cause they send me a new email saying that I had only 2 days to change my mind about the dress I ordered and now I'm too late so, NO they will not accept my return. 5 days people!! Which other store doesn't accept a return after 5 days time?? Apparently they don't like to keep their customers. Will never shop from them again!
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