I specifically ask for an original ticket and received an e ticket instead. I was put on hold with the customer service rep and was told this specific ticket was an origanal ticket and not just a piece of paper. Paid for express shipping and all and received my "ticket" on a piece of paper. I feel I was misled when the importance was an original ticket!! Will not ever use this company again. They said they were sorry but would and could not do anything about it. Bad business!