Well, It all started by the end of april.
We contacted the sales department to ask a few questions and, we received quite good answers.
No problem at all.
Than, we placed an order and were issued a proper bill and instructions for payment.
We had to correct some quantities and cancel some for it was back order .
So we send an email to Alex with the corrected (new) order. After a few days waiting for answer, we re write a comment and asked for new regarding this previous order...
Answer was; "I already send you a bill !".(???)
We re-email him with the all new order with a lot of new stuff but still have no answer...
After 11 (YES ELEVEN !) emails asking if there is something wrong or somewhat misunderstood we
were to the point to call him in Thailand but I found your review and I decided to post my comment instead of calling him...
BY THE WAY, "EXOTIC LEATHER" AND "THAI SHOP 4 YOU" ARE "SISTER" COMPANIES ( IF NOT THE SAME) SO BE AWARE, YOU ARE DEALING WITH THE SAME PEOPLE...
SAVE YOUR TIME & YOUR MONEY; BUY SOMEWHERE ELSE.

If only I had found this website before spending $3,000. Alex started out as a nice person, but has become the worst business person I've ever death with. After not receiving my package and searching for weeks with Customs and USPS, I finally emailed again and he advised that the package has been returned. Well when were you going to tell me. I was so aggravated that I was again being asked to pay shipping charges that I asked him to credit my account for the money I’ve spent in accordance with his refund policy. Well, his response was

My wife ordered me a wallet from this company for my birthday. We have still not received it after weeks of waiting. We contacted customer service and received a response from Alex stating, "Please d* not buy from this company again. We are not a postal service." I can guarantee you that I will follow Alex's advice.This company is crooked and NOBODY should purchase ANYTHING from them online.

I’ve bought some alligator skins from exoticleather.biz Quality is awful, I’ve never seen this quality of skins. Its dried, hard, non usable skins. NOT AS ON THE WEBSITE PICTURES. Plus I got skins that are smaller in size from which I’ve ordered. I contacted seller for return and refund. My request was denied with 15% restocking fee + exchange within 4-5 MONTHS, NO REFUND.

I had a very bad experience with this company. I ordered a belt from them in US size 34. The belt when it arrived measures a small size 32. I sent the belt back for a refund. I did not get a full refund back (minus 15%). I had to pay the return shipment (most reputable companies these days provide a return label). The customer service representative was extremely rude and not helpful. I did not resolve the situation, and it left with me $25 short and with a bad taste in my mouth. Buy from somebody else – there are plenty of belts around. Additionally, the quality of the belt itself was extremely poor and the buckle was very poorly constructed. I will never consider buying from them ever again.