keywordspy.com

Horrible. I can't log in to my account. The old boot camp series videos have the exact same data as are currently in their data base. No phone number. No response from their email support. No response in their live chat. I am opening a dispute with my bank to reclaim the funds. DON"T BUY. There are other tools out there that can do better for you financially and support-wise.

I had the same issues with not being able to cancel without faxing, but found this link to cancel online:

keywordspy.com/acform.aspx

I am one of the SEO consultants who had tried and referred KeywordSpy to my colleagues for quite some time now.

KeywordSpy as a tool has a powerful promise which the rest of league can
see. Even with just a year in the industry it was already able to surpass
expectations and the best of all is the fact that they've improved the
capabilities of all the other keyword research tools combined. Think Ad
Rank, Competitor Count, PPC Cost of Keywords and real time updates right at your fingertips. Those aren't what you normally get even from any Search Engine Optimization companies around. I have read several texts or comments from clients regarding the glitches in the system. I however, believe that the company's working toward fixing them. Their support team has always been very open and grateful for even my own reports to them and I actually get
results/solutions to my problems.

Someone said that the keywords generated from KeywordSpy aren't accurate or are utterly rubbish. I say that's not true. I have an entire team who had
tried a dozen of keyword research tools before (and is now using KeywordSpy for all their research and tracking reports who can attest that KS is much reliable in competitors' keyword precision compared to the ones out there in the market.

Regarding some people's comments on their subscription & cancellation
method, KeywordSpy's way of doing things is no surprise to me anymore
because I know for a fact that once you are subscribed to an online service, using your credit card, your account is already subjected for an automatic renewal and it's only up to you - the account holder - to continue or not with your existing account before the subscription expires. This is the same procedure I’ve gone through with all the hosting providers I have ever used.

Overall I was very happy with this tool and would recommend anyone who is doing serious SEO work.

Firstly I do believe the concept to use such a service is great. Finding out what my competitors are doing is really a good idea. Unfortunately the way KeywordSpy go about it just doesn’t cut it for me.

Firstly what made me signup was the fact that I could see all the keywords my competitors were using. This is great in theory, but after I signed up I found that most of the keywords many of my competitors were using were rubbish. It seems that all my competitors were using keywords that were not working for them. After I signed up I found that over 2/3 of the keywords I received from my competitors were useless.

Secondly I decided to signup was to find the keywords with little competition.
Sure they supply these but out of the few that were actually related to my industry, the analysis was way out of date. All the keywords that Keywordspy said only had 1 competitor really had at least four.

And the final reason for never touching Keywordspy, is they recurring charges. As a merchant I feel it is the customer’s choice weather to stay, this does not apply for Keywordspy. I only wanted to test it for the first month, so three weeks later I logged on to cancel my account. THERE IS NOT AUTOMATED WAY TO DO THIS!

Here is the email I received..

Dear xxx,

We regret to hear that you want to cancel your account with us.

To cancel your subscription, please click the link below and follow the KeywordSpy Subscription Cancellation procedures:

keywordspy.com/CancelForm.aspx

We will process your cancellation upon receipt of the Subscription Cancellation Form. Please note that cancellation request cycle normally takes 3-5 working days to complete.

We wish to join you again in the near future as we continue to include and integrate more features in our system.

Please feel free to contact us if you have any additional questions.
Sincerely,

KeywordSpy Support

I have to fax them a copy of a form which is available on their website. The issue with this, it has to be faxed and can take 2-5 working days. Even if I was to fax my application across I would run out of time and be billed for next month. I am unsure of the law on this but shouldn’t the consumer have the right to email KeywordSpy and ask to have their billing authority revoked?

After all this I declined to fax the form and contacted my bank. They told me to send an email to KeywordSpy stating that they no longer have any authority to bill my card. If they bill me again my bank will create an investigation causing a chargeback to Keywordspy,

I am very disappointed with this and believe that the consumer has the right to choose, not to be forced into a silly scheme intended to cost even more.