Well, I was very impressed with the kmart.com website and how EASY it was to order a car chair to be delivered to my young grandchild in another state. Everything went great. Since I was ordering at the end of the year, right before New Year's Day, I was not upset to learn that my order wouldn't arrive for about 10 days. Cool, no problem. I received an email on January 4th that my order had shipped. Note the past tense used in that statement: it HAD SHIPPED. We have been waiting ever since for it to travel less than 800 miles in the one part of the country where snow and ice have not impacted travel.

Turns out it did not ship on the 4th at all. The only thing that happened on the 4th was that a label for the shipping box was printed up. Yes it was. And a week later, the label was put on a box and UPS took the box away. So on the 4th, nothing happened.

I have never heard of this type of nonsense. Unfortunately, since the customer service representatives lie to you (there is SO much more to this story) and then the supervisors tell you they cannot possibly explain what happened to cause the delay, well, that makes the entire system unreliable and I will never again be able to trust that site. Darn, since it was an excellent site and the expectation was very high. For the record, I really like shopping at the real Kmarts and Sears stores in the area. Oh well, next time I'll know better than to believe what I read.

HOW CAN YOU SELL SOMETHING YOU DON'T HAVE. MOST ONLINE SITES KNOW WHAT THEY HAVE IN STOCK AND SHOW THAT NUMBER ON THE WEB PAGE. THE FACT THAT YOU SELL SOMETHING YOU DON'T HAVE IN STOCK MAKES YOU LOOK AWFULLY STUPID AND CERTAINLY UNPROFESSIONAL. AS AN UNHAPPY CUSTOMER I WOULD HOPE YOU WOULD OFFER ME SOMETHING IN EXCHANGE FOR THE
INCONVENIENCE YOU PUT ME THROUGH.

--Original Message--
From: Kmart Help
To:
Sent: Mon, Jan 4, 2010 5:26 pm
Subject: Re: (KMM7269144I15977L0KM)



Dear Customer,
Thank you for contacting Kmart Personal Shopper!


We do apologize for the delay in the processing of your order# 117294302 for Toaster Oven Rotisserie - White item# 9990000001618611 which we are showing we did not have in stock online for delivery to your home. What we are trying to do is locate this item at a store in your area and have this shipped out to you this is a new great service we are offering called ship from store. However at this time we have been unable to locate a store with this item in stock but we are still looking.
Thank you,
Sana R.
Kmart Personal Shopper
1-800-290-8390

the new dress code of all black is very very depressing.dont know what corp was thinking...especially where the weather is very hot ...feel sorry for the ppl getting carts and bringing them in the store..you would think kmart would have electric cart helper like target does and wal-mart..again dont have a clue what corp is thinking with the johnny cash as well as the goth look at kmart...

In this Sunday's paper (Mar. 23) the Kmart flyer featured a kid's shirt on the front page that said,
"Play more video games, Homework kills trees."
With the fact that more and more students are dropping out of college due to being addicted to video games, and due to more importance being put on receiving high school diplomas, I would think that Kmart would support the family regarding healthy minds and good attitudes toward work and education. Obviously I am taken back by your allowing these negative statements to so 'innocently' appear on your shirt. Since many others might be upset by this merchandise, I would hope that Kmart would make a public apology in next Sunday's (3/30) paper or their next flyer. 'Will be waiting to see it. Thank you.