Kwikpix.ca prints are very bad. Customer Service is bad.
I am very disappointed to learn that I cannot use Kwikpix for photo printing. I am very unhappy with the product and especially the customer service.
I was told by the customer service agent that the first 74 prints did not turn out correctly because I did not correctly use the upload tool, and the red rectangle crop box.
I uploaded my photos a second time and made sure that the red rectangle was exactly where I needed it to be.
I asked the customer service agent for assurance that the same mistake would not occur again.
I was then told that the red rectangle is just an indication of where the prints might be cropped, but that Kwikpix will crop as much as 0.5 inches closer than the red box, which is ridiculous considering that the print is 4 in x 6 in.
I guess I could add a white border to my images, however I would still be taking a chance with where the images are actually cropped; Kwikpix does not allow me to control where my images will be cropped, and does not have a mechanism in place to control the problem.
There are also about 20 of the 74 images that I bought that need to bleed right to the edge. Kwikpix does not allow you to have a border on some images, and no border on others in the same order. If I place two orders to have some with a border and some without, I will be charged shipping and handling twice, and both orders must be minimum 50 units.
The customer service agent refused to fix my photos, refund my order, or let me talk to anyone else.
Even though I intend to print about 10,000 photos, I do not intend to use Kwikpix again. The product is unreliable and the customer service is very bad. I did not get a refund on the order they improperly printed, and the customer service agent was unhelpful and vague. I will advise my friends and family not to use Kwikpix.
I have spent about an hour in total on the phone with the customer service agent and sent about a half-dozen emails. Still, my complaint has not been resolved and contrary to their guarantee of satisfaction, Kwikpix did not even come close to ensuring that I got what I paid for. I asked to speak to any other Kwikpix representative, however the customer service agent refused to provide a name, phone number or email address for anyone at Kwikpix.
The only way I have to tell my story and to speak to the management and ownership of Kwikpix is on blogs, social media and review sites.
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