After many years of being a satisfied customer, I am very disappointed in how my recent purchase was handled. I purchased a refrigerator, which I was promised would be delivered the next Friday morning. After no word from Lowes by 10:30AM Friday morning, I call, and was informed the frig that they were going to delivered was damaged, therefore, they could not deliver until late afternoon. This change neccesiated me taking off work. Then one poor delivery man shows up around 4:00PM; he has to call for help. The second man shows up, helps him get the frig in place, then leaves. The remaining man is setting up the frig, and I notice the freezer door is wharped and not flush with the frig door. He, and his manager sugggest I have the door replaced. Like I want a new refrigerater that has to be fixed. No thank you! Then the poor guy has no help to get the damaged refrig out, plus he is concerned about getting into overtime, which apparently is real no, no. So he leaves the frig and promises I will have a replacement deliver on Monday with the agreement of his manager. Did I mention I had company comeing for the weekend? Monday morning, again not a word from Lowes, so I call about 9:00Am to check on delivery and was told they had no record and would call me back. By 9:30 I have no return call, so I call the store manager, who gets the frig on it's way within the hour. I am told it had been schedule for two days later.
All goes well with the final delivery, the men leave. Then as I am cleaning the frig, I discover a place on top of the frig side where the paint is scrapped off. It isn't such a bad place that I want to go threw anymore hassles, or loss of work time, to have it replaced, but I can assure you I will not be purchasing the countertops I planned on purchasing from Lowes, based on the overall service I received. I want to stress it was not the delivery men, all that were involved were very professional, helpful, and accommodating.
I suggest you don't promise what you can't deliver, and if circumstances occurred that you can't deliver what you promise you keep your customers informed. A few simple phone calls would have made a world of difference in my attitude. Now I will have a constant reminder of this unpleasant experience everytime I see the scratched off paint on my refrigerater.
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