Had a screen door installed today. Jamie Kramer installed it profecally and had to adjust door frame alittle to fit right. We have a verry old house. And was very friendly. My BIG Mastiff dog even liked him alot. Jamie had it installed in no time at all. He even took measurement for other doors, to get new doors installed for me. GREAT JOB.

Lowes has always been a favorite place to shop.
They have never disappointed me.I have been especially impressed by the contractors they recommend to install their items, they have always done the best of work, in good time.
None better than our most recent project, 14,00sq.ft. of floor tile,bought at Lowes and laid by Eagle Specialty Flooring,Crestview,FL.
They came in $2,000 under a local contractors estimate, and provided more than the contractor.
Russell and his team,Jim Dusty and Pete, were thoroughly profesional,they were always on time,put in a full days work,did an excellent job, cleaned up at the end of each day. My floor is fabulous.
And I have Lowes and Eagle Specialty Flooring to thank for it.THANKYOU.

I went there a couple years ago looking for carpet and two salesmen in that dept couldnt even figure out how much carpet this lady needed for a 12 x 12 room, Let alone neither would wait on me. Luckily another shopper told me where to go buy carpet, turned out great
I thought I would give lowes another try, big joke. I wanted good quality porch railing, yes they had it there. It was special order but there it was the pictures infront of me. This little guy that worked there got someone from that dept over there that knew all about it.
OMG this ws another nightmare like before. I asked him about the better quality railing instead of the cheap one layer vinyl, his remark was

I DONT KNOW NOTHING ABOUT IT, PROBABLY EXPENSIVE HAVE TO CALL. I said okay, waiting for him to call or looking it up on his computere, He DID NOTHING. I said Are you the one that knows all about this and he said YEAH.

I said do you have people that install it and he said we use to have contractors but no longer we just sell the stuff.

So lets see on the bottom of their receipt it says OUR INSTALLERS ARE SCREENED,,,WHAT INSTALLERS.
WHAT SALESMEN THAT KNOW WHAT THEY ARE DOING???
CANT EVEN GET INFO ABOUT PRODUCTS THEY HAVE IN THEIR STORE:

PLEASE go somewhere else dont waste your time. By the way, when I went for the carpet, I saw a number on the door about calling if you have a complaint. I called it while standing in their parking lot, telling them there is no customer service and no one knows squat

the lady and gentleman at the store in tupelo ms were very nice and helpful when we purchased tile and grout and thinset they were very knowledgeable about their jobs and even convinced us when we were making a bad mistake in colors. these folks will keep me and spouse coming back for a long tome thanks for being so nice please fwd to the tupelo store
thanks

Hi,I called April 13 2010 at your Springfield Ma store. My question was do you carry 14 inch tmr sun tunnel with addional tubing.The answer was yes by a very informative man clled Kevin I told.him that I was quoted $901 by a dealer on ebay for..(2) units and addional 16 feet of tubing.He took my name and number and called several times after he spoke to his manager.The manager told him to tell me to bring the information to the store and he would look at it. I said that I would be glad to do so but I would rather he not waste my time and go to the site and check it out himself.I am a realtor and was certainly not looking for a deep discount.What I propposed was $896 including tax and I would pick up the merchandise the manager told Kevin to tell me to buy it on ebay He would not even talk to me.This was a total difference of #4 Your mananager who ever he is ought to be ashamed of himself. I would like to make very clear that Kevin was very nice and helpful I could tell he was as mystified with this manager as I.Needless to say I bought the units for $901 from a very nice dealer on ebay in Co. Just thought I would let you know how customers are being treated.By the way the price I paid included tax and free shipping.

We live very near a Lowes store and purchase many items there,. In Sept 09 we purchased a front load washer and dryer. They installed. I called 2 days later and told them it was vibrating very badly. They came out adjusted and said they had done all they could do. Still bad., Called Whirlpool and they sent a repair man., No luck. They sent another repair man and he said it was warped. His supervisor said to put screws in the sides. A new washer!! I thought they might replace it., No luck so far I still have a washer that walks until it hits the wall. What can one do?

I am generally satisfied with all my trips to lowes. I have been to the Ogden store, the Clinton store and N.Ogden store. In general I find the personel to be helpful.

hi friends how are you

This is comment no feedback,for my feedback you have to have change lot`s of things.I am both in yours store--code:04680-52109 hot water heater may-21 and instali them june-26.I am instali this boiler in my second hause and I no live there.Yesrday june-30 I am wos there and this boiler begin leek at relif valv.I am work outside and see leeking maybe after one hours my basement is all floded.My exspense for this boiler olmost$300 40 galons electrikal with 6 years warranty.I went in store for information what I need do?Menager said you mast take off and bring here relif valv and get new.OK.But this is not asy.I am pay plambing master$30 take off this valv and back new,then I needed glue kit for plastic pipe,teflon tape and konector therfor plamber mast cat draying pipe by take off valv.All this things are over $50 and menager from this store said it is my problem.I am back him yours new valv and sed thank you no needed nothing.After all this I can only sey never more bay in Lowes nothing.This my exspirience need read all Lowes costumers and need teach where spend yours hard work earned money.No in Lowes probali shoping things with false warranty.This is only one my bad expirience with this store I have more few but this last is very important for my.Done shoping in Lowes for my.

After many years of being a satisfied customer, I am very disappointed in how my recent purchase was handled. I purchased a refrigerator, which I was promised would be delivered the next Friday morning. After no word from Lowes by 10:30AM Friday morning, I call, and was informed the frig that they were going to delivered was damaged, therefore, they could not deliver until late afternoon. This change neccesiated me taking off work. Then one poor delivery man shows up around 4:00PM; he has to call for help. The second man shows up, helps him get the frig in place, then leaves. The remaining man is setting up the frig, and I notice the freezer door is wharped and not flush with the frig door. He, and his manager sugggest I have the door replaced. Like I want a new refrigerater that has to be fixed. No thank you! Then the poor guy has no help to get the damaged refrig out, plus he is concerned about getting into overtime, which apparently is real no, no. So he leaves the frig and promises I will have a replacement deliver on Monday with the agreement of his manager. Did I mention I had company comeing for the weekend? Monday morning, again not a word from Lowes, so I call about 9:00Am to check on delivery and was told they had no record and would call me back. By 9:30 I have no return call, so I call the store manager, who gets the frig on it's way within the hour. I am told it had been schedule for two days later.
All goes well with the final delivery, the men leave. Then as I am cleaning the frig, I discover a place on top of the frig side where the paint is scrapped off. It isn't such a bad place that I want to go threw anymore hassles, or loss of work time, to have it replaced, but I can assure you I will not be purchasing the countertops I planned on purchasing from Lowes, based on the overall service I received. I want to stress it was not the delivery men, all that were involved were very professional, helpful, and accommodating.
I suggest you don't promise what you can't deliver, and if circumstances occurred that you can't deliver what you promise you keep your customers informed. A few simple phone calls would have made a world of difference in my attitude. Now I will have a constant reminder of this unpleasant experience everytime I see the scratched off paint on my refrigerater.

Three weeks ago I purchased two (2) window shades from Lowe's. To be certain of the width of the shades, I brought the old rollers with me. The clerk cut the two (2) shades; when I went to put them up on the windows I found that one was the correct size, the other was about 3" to wide. Back I went to the store, where the same clerk re-cut the shade. Oops! now the shade was several inches to small. I called the store and told the person on the phone I would return the next day for another shade and to please hold on to the original roller I left there. The next day (3rd trip)the roller, of course, had been discarded; I guessed at the size and got a new shade.
Today I returned to Lowe's (my bad) to purchase another window shade for a different window. I waited at the desk in that department for 5 or 6 minutes, but nobody came near. I went to the front desk to get assistance, waited my turn, and told the clerk what I needed. She paged someone who did not answer the page. She asked several associates if they would help me, all of whom said they did not know how to cut shades. After half an hour, I left. You can bet I'll not be returning to Lowe's for anything! I had already purchased a "pricey" storm door for my home from Lowe's, and was prepared to use Lowe's for my home improvement center. That certainly will never happen.

PURCHASED $12M IN PREGO FLOORING.I HAVE HAD MANY CALLS TO COMPLAIN ABOUT THE FLOORING BULKING THROUGHOUT THE HOME. SHORTLY AFTER THE INSTALLERS HAD TO RETURN TWICE TO CORRECT BULKING WOOD FINALLY PREGO SENT A REP TO LOOK AT THE PROBLEM. THE REP SAID LOWES WOULD CONTACT ME. I FINALLY HAD TO VISIT THE STORE TO GET THE RESULTS. THE DEPT. MGR SAID I HAD A MOISTURE PROBLEM. I ADVISED HIM I HAVE NEVER HAD MOISTURE IN MY HOME AND HAD PURCHASED A MOISTURE BARRIER WITH THE PREGO. I TOLD HIM I WAS NOT SATISFIED WITH THE RESULTS. HE ADVISED ME TO CALL MY INSURANCE CO WHICH WOULD COST ME AGAINHALF THE ORIGINAL DUE TO DEDUCTABLES AND IT WAS AN INSTALLATION PROBLEN NOT MOISTURE. HE POINTED AT ME AND SAID HE WAS THROUGH WITH ME AND TO LEAVE THE STORE. WE WERE OUTSIDE SO I RE ENTERED THE STORE AND ASKED TO SPEAK WITH THE MANAGER OF THIS STORE. BEFORE I COULD SPEAK THE DEPT. MANAGER SAID I WAS USING PROFANITY. I SAID I DO NOT USE PROFANITY AND COULD PROVIDE ALL MY NEIGHBORS MY MINISTER AND MY COMPANY TO PROVE THIS TO BE UNTRUE HE CALLED ME A BIG LIER. THE MGR SAID HE WOULD FOLLOW UP. I ASKED HIM TO KEEP ME INFORMED AND NOT HAVE TO VISIT THIS STORE AGAIN.THIS HAS BEEN OVER A YEAR OF CALLING.

Went to lowes paid with check ;Never walked away.My husband said the price was wrong .Finally got right price.Then told him, we will have to give you a gift card.Because he paid with a check!Are you kiding me!Well we could wait 15 days ,then getcash back. It was not even our fault .So now we have to come back there to spend that money ,wheither we want to are not!TO ME THATS JUST WRONG!!!

I've bought four a/c's and a washer from Lowes in the past year,one a/c front was all broken one has a large dent on ths side and the washer has a dent on the rightside.Which is really a pain in the neck when you live 30 miles from a Lowes store,makes you think about why the prices arereally low.You really need to improve the quality of youre shipping