Not worth it
I had purchased just a few bags of personalized m&m's to put in a candy dish for my baby shower; they had a special of "buy 3 get 1 free". Well, I got the 4 bags, but they charged me for all 4 instead of the "buy 3 get 1 free". I called them and was on hold too long so I emailed them which they replied and said they would credit me the $11.99 for the 1 bag and apologized. That never happened, but they did charge me a 2nd time for the same order. So now I have paid twice for the same order. I called them and on hold too long, emailed them and no response, called them and got through told them the story again; also told them I have an email of them confirming their mistake and stating they will credit me. Then I had to tell them not only did you overcharge me, but the next day my account showed another charge from them for the same purchase. The lady on the phone looked into it and said you are right we will credit you straight away the $61.91 as well as the $11.99. 3 weeks later still nothing, no credits of any sort. This came straight out of my checking account off my debit card, not a credit card so it isn't like there is a billing cycle to wait for.
I finally contacted my bank and told them the whole story and they said they will check into it (will take up to 10 days for them to investigate). Still to this day I have yet to receive anything from them; still waiting on the banks response. I do have an email of proof of their $11.99 overcharge mistake and I have a log of dates, times, and names of the people I spoke to as well saying they would credit me both $11.99 and $61.91, but what a pain when you are planning for parties and other events and then you have to deal with this kinda of mess. I know $73.90 isn't that much to some, but when you have budgeted your check book and have other bills coming out it is quite the surprise. The point of this is that it isn't their money, it is MY money they stole and are hesitant to give back. I can't believe the MARS company is really hurting economically that they need my $73.90; they sure were quick to take it out but even though it is THEIR fault and they messed up they are taking their sweet time to give me my money back or the customer service people are just saying they will credit me and do not plan on it. I sure hope the bank has better luck then me.
The m&m's were cute, but I wouldn't do it again after this mess. Very disappointed with them.
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