I have been using mystepstool.com for years to buy new baby gifts for all the new parents throughout our large company...every purchase has been easy and every personalized stool has been well-received. Would recommend to anyone.

I first found mystepstool while purchasing step stools for our daycare. Customer service was very helpful in helping me choose the best size, shipping was prompt. I have since returned to buy great stools for gifts. They have so many adorable step stools that you can have a name added to, which makes a great gift. I will keep buying from this site.

I recently made a purchase on Mystepstool.com of a Cramer 3 step ladder. It seemed to have been drop shipped from Cramer. Looking at the unit in the box it was clear the item was defective (this was a replacement for a 20ish year old Cramer ladder of the same style). I emailed them requesting a call tag for the defective merchandise. A few days later I recieved an email asking if it was damged in shipping or defective to wich I replied defective. A few days later UPS came and picked up the unit. After calming down form the initial Grrr of the semi slow response (emial tag) I sent an email requesting another unit (they were going to refund my order with no problem). I recieved the new unit when they said it would arrive and it was spot on in tip top shape. THE ONLY reason i could not give it a 5 Rating was the semi-slow email and non reply to a phone call, other than that they stood behind there sale 100%. YMMV

I ordered a step stool from mystepstool and was very disappointed! The stool was my 3rd one. The other two were very good quality which is why I ordered a 3rd one for a new grandchild. The letters were very small and the top of the stool was a defective piece of wood. When I started trying to send it back, I had a horrible experience. First, I had to take pictures of my stool(and my other two) and then I had to pay to ship it back. Not once, have I spoken with anyone from this company or Casam, LLC the parent company after many requests. The new stool is much better, but there is absolutely NO CUSTOMER SERVICE!!! Customer Beware, like what they send you or too bad, so sad for you!