This Company is Clueless
My boyfriend and I were rear-ended by a driver who was insured with Permanent General. I ended up in the ER with whiplash. A week after the incident I called our assigned claim rep at PGAC and left a voicemail. After about a month of not hearing back from her she finally called and accused me of being neglegent by not calling her (mind you, it's her job to contact me). She told me that her insured was not covered enough to pay for my medical bills, which she believed were in excess of $18,000 (for a simple cat scan!). She told me that it was my fault that I hadn't contacted my insurance company even though I was not driving and my car was not involved in the accident. I was going to have to pay out of my own pocket. She gave me terrible legal advice and had me completely terrified. After checking with the hospital I found out that my medical bills were only about $4,000 and that this rep had no idea what she was talking about. She never returned my phone calls and her voicemail said to not leave multiple messages (clearly indicating she has problems returning calls). Finally, after I received a collections letter from the hospital I contacted a supervisor at PGAC. She was very nice at first, but it has now been almost three weeks without a returned call or email from her as well. Both my insurance, Geico, and my boyfriend's insurance, USAA, said that this company has no idea what they are talking about and that the rep at PGAC was completely ignorant during the one time they were able to reach her via phone.
Bottom line - this company is TERRIBLE.
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