I saved a lot by using priceline for my business travels recently. If you don't already have a hotel booked you just used the name your own price tool and undercut the hotels you want by at least 30%. Most of the time you will get one and if you don't you can try your search again! I saved a couple hundred dollars already just by using this method. Thanks priceline!

I searched Priceline's website for a hotel in Lexington, Va. and saw several hotels in that area. I then submitted a bid on their site that states "name your price". I then clicked to search for 3 star or higher and proceeded with the submit button. It immediately showed me "Hyatt Regency of Lexington". I scrolled down to put in my bid of $70/night. It accepted my bid. I filled out the payment information and submitted the transaction. Within a minute, I saw in my email "inbox" that the reservation had been confirmed in Lexington, Ky. I was shocked. I immediately called to inform them of the wrong location and asked to reverse the charge and book a reservation in the city I was searching...Lexington, Va.



The CSR said, we're sorry, we don't give refunds on cancellations. I tried to explain that it wasn't a cancellation and that I was given the wrong location. Her response was "too bad". I immediately called Citibank to explain what happened and they called Priceline, with me on the phone, and the CSR also said the same thing "too bad". I asked to speak with a supervisor and was talked to like I was some of idiot because I should have noticed it wasn't a Virginia hotel but Kentucky and it was my fault for accepting the offer. My response is that it was there fault for even giving me the option of hotels in Kentucky when I didn't want that location.



This is absolutely the worst business transaction I have ever had to deal with. These people are making a killing of innocent mistakes and misleading information. No where should I have been directed to a Kentucky hotel when all my search information was for Virginia. It's just not right...and I was willing to rebook with the correct location but was told I was out the $248.76.



I'm sure I'm not the only one that this has happened to and something needs to be done about it. The innocent consumer is paying a huge price for a service they're not receiving when their search engine is giving the wrong information.



I went back to their website today and they have corrected the problem after a lengthy letter to them and numerous phone calls, and a letter from the Attorney General's Office...good for them, bad for me. They should be thanking me for showing them they had a glitch in their system. I struggle to pay my bills every month and I have shed tears over this horrible mess.I know this is not Hyatt's issue, but maybe further consideration should be taken when selling rooms to discount companies without any concern to the consumer.

Needed to go to Bologna, Italy for a one day business trip. Searched for a hotel in Bologna, Italy and was given several options. Picked one and booked. Turns out the hotel is not only NOT in Bologna, but is in a region almost 3 HOURS away! Only realized this when I started detailing my trip a couple of hours after making the reservation. Immediately called customer service only to be told repeatedly that I contracted for a no cancellation reservation. I explained this was not entirely my fault as I never dreamed the website would include hotels so far away - it's like asking to be placed in Los Angeles and ending up near the border in San Diego. All I got in response by 3 different women was "we're sorry ma'am but you contracted for this hotel." I spent hours butting my head against the wall dealing with personnel from the Philippines whose rote responses almost caused me to lose my mind.

So I called the hotel. They had no record of my reservation. They did not even recognize priceline.com. (As a side note it turns out their direct rates were cheaper by $50 per night - so in addition to the aggravation of the distance I was being gouged rate wise) Contrary to priceline's assertion that the cancellation policy was that of the hotels, I was told that it would be no problem to cancel and refund my credit card - except they could not help me as they had no record of my reservation.

To sum up, the website search function sucked, the cancellation policy was ridiculous and not even consistent with the hotel's true policy, the rates were way higher than what the hotel would have charged, and the customer service personnel located all the way in the Philippines (accents were horrendous and difficult to understand) was the worst. What else could priceline have done wrong? I do not know but never again intend to find out.

I just hung up after spending over 40 MINUTES on hold for "customer service" and this is not the first time. They advertise a 110% Price Guarantee; how can I go wrong I thought? Well read carefully. It is for 24 hours or so and after that, for their price ONLY. They are never going to advertise a lower price for you b/c they put cookies on your computer with the price you paid. 4 days after my booking the same promotion offered a 200.00 onboard credit for the same price and category I paid. GREAT! I thought. I'll call and they'll apply that to me; I have a PRICE GUARANTEE. Well the price guarantee does not cover promotions. :(
I wanted to change a passenger 90 days out... 250.00 fee (hold for 30 min). I wanted to book an additional cabin in this change! Move my husband to a new cabin and a new passenger with me in the original cabin booked with my husband. NOPE! They want to charge 250.00 AND another full fare to do that.
On hold for 40 minutes to change a cabin (not a category) from front to back. No, even though I am a paid passenger on the itinerary, they have to speak with my husband because his name is on the credit card! (Wasn't a problem though when I booked the cruise with his card!) Like he has 40 minutes to sit on hold. Every single time I call to make a payment, same thing HOLD! Sorry for the unusual wait time! (pft). Then can I speak to your husband, so he can tell us the same thing he told us the last 3 x's. It's okay for my wife to make a change or payment.
If you call to make a NEW booking they answer right away... Once they have their hooks in you, they do not care. They know they are not going to give you a refund and allow you to book with a customer oriented company, so you can forget getting ANY help that is going to make your cruise more enjoyable. I have never had a booking experience be this unpleasant. It isn't like I got a better than average deal either. I booked a balcony stateroom of my choice at same price I could have had on Carnival.com. You will find another company with a better price, just look around. I will NEVER use priceline again for ANYTHING!

First time user...LAST time user!! Priceline policy is NOT the same as the hotels etc...you use! Run around with customer service was stoopid and would not refund $$ due to inclement weather out of my control.

DO NOT WASTE YOUR TIME WITH PRICELINE!!

I was charged twice for a rental car in St. Maartens. Have written Priceline customer service repeatedly and received no response at all. There is no phone number available.

I have used them before without problems, but it's when there are complications that you want a company with good customer service policies in place. I'll never use Priceline again, ever.

Priceline is a rip off. They charged me $19 cancellation fee because their website was confusing. I asked for a minivan and somehow after I confirmed, I got a compact car. I tried to negotiate saying that, on principal, they should waive the $19 but they won't budge. As a result, I am writing this and would NEVER recommend priceline to anyone!

DON'T USE PRICELINE.COM EVER, PLEASE save the hassle and your money and time and frustation. It's a scam.

I traveled to bogota colombia over the weekend of oct 17th 2008. It was last minute and I did not have a hotel room. I was in the hotel lobby of Plasa Hotel in bogota and was able to sit down on the couch and book a room for $118. Actually I booked 2 rooms since I was with an amigo. The walk up price was $225 so I feel like I got a bargin. Unlike previous reviews that complain how price line does not allow you to chose your hotel; I chose the option of picking my own hotel instead of letting the site do it for you. You better however have all the numbers priceline gives you like the priceline booking number and the confirmation number because the hotel did not have my "reservation" until I could produce these numbers.

I purchased a tkt with the travel cancellation insurance to go see my grandmother who was ill in Europe. I had to anticipate the departure date as her codition was getting worse but priceline's difference in price for the new date was like purchasing a new ticket. So I bought a new ticket through another agent thinking I would get re-embursed for the first since I had travel insurance. My grandmother passed, and eventhough "death" was a valid enough reason for cancellation and they had the death certificate and everything, Priceline refused to re-emburse because my grandmother was not an American citizen They told me I would have credit to use on a future flight by October 24th, but when the time came to rebook (October 13th) they told me my credit had expired in June. So, you're looking for a reliable agent, use somebody else unless you want to throw $850 away.

We used priceline & were given OK prices, but the times/flights/terms & conditions they give are TERRIBLE. (And if you are a first-time user and don't know their system on-line...you're not aware that if you submit it, you've basically agreed to take whatever they dish out. If you want to get up at 4am in the morning to catch a return flight they assign you (so you lose an entire day of your vacation), have lay-overs, and NOT be allowed to have some sort of semblance of available flights options to select from BEFORE you accept their terms, and want to sit 4 rows away from your spouse on your anniversary (even though you made the flight arrangements w/2 traveling together)...then these guys are for you. However, if you want to be able to at least see if the times available work for you, DON'T USE PRICELINE! You will NOT be allowed to change anything! We will NOT use priceline again.

I HATE THEM, AND NEVER WILL GO BACK, THEY SUCK. I COULD NOT GET THE CITY OR HOTEL I WANTED, APPARENTLY THEY ARE NOT MEMBERS OF THESE HOTELS. I BOOKED A HOTEL BY MISTAKE AND THEY WONT GIVE MY MONEY BACK EVEN WITH THE TRIP INSURANCE PURCHASED.