I was searching all over the place for the Jovani 172008 for my Senior Prom. Every website said they had it in every size and color so at first I purchased it off a website and they told me they could not get me the dress even after they told me they had it but charged my card and wouldn't give me my money back. Luckily I stumbled upon Prom Dress Shop and within 48 hours I was told they had my dress in stock in the size and color I wanted and it was shipping out in a few days. I'm an early shopping so I had my dress 2 months before prom. But they were very nice, fast shipping, and my dress came in on time as I was told. They even recommended some jewelry they thought would look nice with my dress and seeing as they know more about dresses then me I bought that too. My Dress was gorgeous on prom night and everyone complimented on how pretty it was too. Thanks soo much Prom Dress Shop!!! xoxo

Honestly, I wasn't impressed with this dress shop. I have been measured a million times for different events, and I am always a size six, which is what I ordered. The day I got the dress, I tried it on, and it fit everywhere but the bust. A great dress shop would let their paying customers swap their dress to a size up, but this promdressshop.com, won't let you! If I pay $300+ for a stupid dress, I want to be happy, and I wasn't! It's not like I was trying to return the dress after I wore it, I just wanted a different size! Also, it took five hours to get a hold of customer service. If they were smart, they would change it so they keep everyone happy.

I ordered two dresses,one was supposed to be in stock..it wasn't so they emailed to ask me if I still wanted them even if I coud not have by my wear date otherwise they could send on the 15th. Since I NEEDED THEM ON THE 17TH i ASKED IF THEY could send on the 15th overnight and did not hear from them. 2 more days nothing so I asked again. 2 more days of nothing and then I emailed and told them their customer service was terrible and they canceled the order becuase they said they feared I would do a chargeback or cause a problem. They were the problem,all I wanted was what I ordered and to know if I could get them when I needed them. Because I wanted an answer they just canceled it so I called and they would not give me the owner's name so I could talk to them. I had ordered from them before and they pulled this. They can aoffrod to turn down customers because they were expected to do their job? 3 emails and one left message and I was expecting too much? I wonder if their owner knows how they run that business. Don't expect any customer service or answers to your emails. You will just hang in limbo. Kelly S.