The worst online buying experience I have ever had. I made my purchase last week and have not heard anything from the company. they charged me, I have not received the item and they claim they have refunded due to my pay pal inquiry. However that was two days ago and the money is not showing a refund on Pay Pal or in my account.. I have attempted to contact the company many times and even sent out a mass e-mail to the executives. still with no response. Warning Warning Warning.

The first post by Mrwink is incredibly wrong! Rubylane is the SAFEST place to shop. They honor a 3 day money back guarantee. All sellers must comply. Yes, the site 'policed' by other sellers on Rubylane which is wonderful for the buyer. This means that all merchandise has to be listed CORRECTLY. No sifting through tons of pages like Ebay with mis-titled, inaccurate descriptions like Ebay. If seller's cannot comply and list items correctly, then yes, they can have their shop closed. This is good for the buyer unlike Ebay where any and everything goes! For example, if a vase is listed and described as Moser, it is a Moser vase, not some other questionable glass maker. An item listed Victorian? It will be Victorian, not listed as a 1940s vintage Victorian item. NO new items are allowed. The sellers must comply with Rubylane's listing policies which is wonderful. It makes it a much better place to shop. It is easy to use and has been in business now for over 10 years and growing. Shop with confidence as you will not be disappointed! Make a reasonable offer to the sellers and expect great items to arrive! I would rate this site as over the top at 10 stars. I have purchased so many items and all have been gorgeous and described properly!

For sellers who want control over their shop content, this is not the place to sell. There are no safegurds to protect sellers from coming into your shop, purchasing inventory, and never paying.This is not ebay.Also, they give sellers with 6 months on the site the ability to "flag" your merchandise. This immediately removes newly listed items from the customers viewing.You must wait for someone from Ruby lane's customer service to divine if your merchandise has a problem.If you are flagged three times, your store is closed down with 24 hour notice to the seller. And you thought negative feedback at ebay was bad?? Since there is incredible competition in certain categories, there is a vindictive small element routinely flagging new seller's items. It's a bit like the fox watching the hen house.
One last thing, the typical selling price point has shifted in the last year. In many categories, 80% of the items sold are under $50.Great for the buyer. Terrible for a better quality seller.
Look elsewhere or, create your own website.

Ruby Lane went out of their way to assist me with my purchase. This was by far one of the best online purchases I've ever made!