sears sewing needles
they are good

Posted By: 7536250 (142.162.30.×××), on Thursday, November 12, 2009

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firstrankgolf
I have a good choice for you. I got a good website from a friend. The site sells brand golf equipment. I bought a fairway wood and having a test.To my surprise, the quality is supper good.let alone the price.it is much lower than the market price.besides,they are making promotation for the coming Christmas.the more you buy the more discount and gift you will get.If you are interested in you can go through the Web：Firstrankgolf

Posted By: sky12811 (218.70.186.×××), on Friday, November 06, 2009

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good prices
I am pleased with the prices that your department have all the time. at times I may purchase an item when I see what I like and I am pleased with the choice of items that you sell. it would be good if you can still order COD. most communities can't get to a sears, especially in a remote community. great prices, great buys

Posted By: Ruby_Koe_62 (204.50.203.×××), on Thursday, November 05, 2009

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router guides
they are good in preventing me from a serious cut

Posted By: 7536250 (142.162.21.×××), on Sunday, November 01, 2009

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craftsman jig saw
this saw lasted over 15 years and was great in use

Posted By: 7536250 (142.162.203.×××), on Sunday, November 01, 2009

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craftsman tools
hi my husband only buys craftsman tools he says that are the best keep up the good work

Posted By: sbudden (142.163.201.×××), on Saturday, October 31, 2009

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shopping by catalogue
IWould it be possible to keep it at the store until the full orderr always shop by catalogue and I think the wish book is great. My only complaint is that my order doesn"t all come in at once and since I don't drive I have to ask someone to pick it up for me.Would it be possible to keep it at the store until the full order is in. Thank you.

Posted By: terripoo61 (216.198.139.×××), on Friday, October 30, 2009

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complaint vs. compliament
So often we hear stories of discontent and complaints and not worthy words of upliftment when we are happy with a particular product or service rendered. I wholeheartedly believe that we need to let others know of our praise and satisfaction in the things we purchase from your establishment. It helps to estabish a good work-ethic on YOUR part and gaurantees satisfaction, plus, who doesn`t like a little "pat on the back" sometime? For all you do, thankyou, t h a n k y o u,
THANK YOU!!!

Posted By: pinkfloyd (198.164.97.×××), on Wednesday, October 14, 2009

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SATISFACTION
IT IS ALWAYS A PLEASURE AND A JOY TO LOOK THROUGH THE PAGES OF THE "SEARS WISH BOOK" CATALOGUE. EVEN IF I DON`T INTEND TO PURCHASE ANYTHING ,IN PARTICULAR, I ALWAYS SEE SOMETHING IN THERE THAT SPARKS MY ATTENTION AND PROMPTS ME TO PLACE AN ORDER OR TWO. NOT ONLY AM I HAPPY WITH THEIR PROMPT SERVICE BUT I AM MOST SATISFIED WITH MY PRODUCTS EVERY TIME. THANK YOU TO EVERYONE INVOLVED IN HELPING YOUR CUSTOMERS GET SUPERB SERVICE! KEEP IT UP!

Posted By: pinkfloyd (207.179.164.×××), on Tuesday, October 13, 2009

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Shoes
Its true the quality, style is GREAT.you get what you pay for, but in this case the prices are affordable for Great shoes that last a lifetime.

Posted By: cargirl22 (205.166.218.×××), on Friday, September 11, 2009

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kenmore dryer
Yahoo! Sears tech fixed our dryer in one "no Cost" visit. We did purchased top of the line 3 yrs ago with warranty/service policy. Came home from holidays and a glitch appeared. Dryer light would come on but no chipmunks to rotate drum. We live 25 kms out of a major city and was prepared to pay travel time but was not requested. Big kudos to their anon technician!

Posted By: mcclue (24.129.225.×××), on Thursday, July 16, 2009

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Kenmore heat pump
I BOUGHT A KENMORE HEAT PUMP FROM Sears in May,2002.I am very dissatisfied with not only the heat pump which has been serviced more times than I care to think about. For the past several seasons It has to Be repaired ,winter, summer, doesn't matter.The kicker to this is I bought the extended warranty.Unfortunately they don't tell you that rompt service 24/7 means only on wed. when they service your area. God forbid you need to order a part,because then not only do you have to wait on the part they can only fix on wed. A week or two away.Last summer I did without air for a couple weeks before they could service me. this winter it was 5 weeks or more during the coldest spell we had. Now its summer,Guess what? yep, its out again! I bought from Sears because I trusted the name and was so sure they stood behind their products and and trusted the dependibility of teir service.NOT ANYMORE! Al my friends and co-workers have asked why I have put up with this.They have assured me they will not be buying anything from Sears. I hate to complain but the service I've had from this Heat Pump is simply UNACCEPTABLE!I know i'm going to have to replace this unit but you can bet it won't be purchased from Sears!

Posted By: ridgerunnerjeep (74.226.204.×××), on Monday, June 29, 2009

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Call center closure
I heard some very disapponting news on the radio that you are closing the call center in Regina, Sask and are going to handle all calls from the Phillipines. It may make sense to you and your shareholders but to customers of Sears Canada, I hope you lose more customers than just me.

Posted By: jpjoe (206.163.242.×××), on Thursday, June 25, 2009

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Garburator BLUES
ll promising that we would recieve a call that day from your service department. We have call display and an answering Machine. NO CALLS HAVE EVER BEEN RETURNED> WE HAVE A BUCKET UNDER THE GARBURATOR & MUST EMPTY IT EACH DAY>
OUR LEVEL OF FUSTRATION IS AT IT LIMIT. I don't know what else to do.
PLEASE HELP ME>
Jim

Posted By: jimianneil (68.147.67.×××), on Tuesday, March 31, 2009

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Dirty Laundry
I can't believe this crew at Sears! We have been customers of Sears for so long that I remember the Sears card saying Simpson Sears. If it's appliances,furniture snowblowers Electronics...we have bought it at Sears! Recently our front end loader washer went on the blink...it's been 3 weeks and we still haven't received a call from the service teck! Sears Customer service with their new slogan "over promise and under deliver" guaranteed he would be their Saturday...well Saturday fell smack dab in the middle of the last holiday long weekend...so we forego taking the kids for the last blast before school heads back in...Saturday noon, 2, 4 ,6pm comes and no service guy!
I'm telling you...this Maytag repair man isn't that lonely! we have 8 calls into his voicemail and to date (Sept 2nd) he has NOT returned one!
I'm going to tell you a little something Sears...and you shouldn't have to be a brain surgeon to comprehend this...Customers have options today, places to shop! this isn't the 20' and 30's where people needed your catalogue to double as Cottonelle in the outhouse!The only blessing here is that I don't own any Sears stock. P.S Thanks for driving me to the internet to shop

Posted By: PaulRamsay (207.107.246.×××), on Tuesday, September 02, 2008

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shar
We purchased an above ground pool from sears June 2008, they said delivery was July 18th,didn't come, July 30th, didn't come, July 31st it finally came but it was missing the pump and maintenance kit, which you can't set the pool up without the pump, many phone calls later,we still don't have the missing parts and it is now Aug 28th, every one we talk to on the phone is not helpful and give us the run around I will never order from Sears again, even the customer service person here could not get anywhere with the people on the phone, I am cancelling my card and never gracing the store or catalogues again.

Posted By: shar (24.66.94.×××), on Thursday, August 28, 2008

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Beware Sears Extended Warranty or Protection Agreement
If you are planning to purchase a Sears Extended Warranty or Protection Agreement, just be aware that there are hidden costs that the salesperson probably won't tell you about. For example, if you have a problem with the item you bought from Sears (with an extended warranty) and bring it in to be repaired, Sears will still charge you $49.95 just to diagnose what the problem is. They claim that if, in their judgement, the problem with your item is covered under the manufacturer's warranty, they will refund you the $49.95. But if the problem is not covered under the warranty, they keep your $49.95 and will of course charge you for the repairs. Of course, it is at the discretion of their technicians to decide whether the problem is covered under the warranty. So if the problem isn't covered under the extended warranty and you decide not to have it repared by Sears, you are still out $49.95 Is this legal?

Posted By: boetie77 (72.138.138.×××), on Friday, July 25, 2008

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disappointed longstanding & now former customer
I purchased a Kenmore front load washer and dryer in Sept 2000 for approx $1900. The motor on the washer was replaced within 6 months. I purchased an extended warranty with expiry date Jan 22, 2007. On Jan 26, 2006 minor repairs were made on both the washer & dryer during a service check; however, the noise in the washer (the purpose of the call) remained. I contacted Sears in Feb 2006 & was told the warranty only allowed one service call per year. Another service call (non warranty)in Jan 2007. The washer noise was bearings that had rusted, we were told that this was a defect in that particular machine. The dryer was leaving rust marks on clothing because the felt around the drum had worn out. This information cost us a $67 service call with no repairs, the repairs had to be arranged for another call later estimated cost $550 for the washer alone. I contacted Corporate Customer Services 1-800-214-6751 and spoke to the representative for 45 minutes on Feb 16th 2008. She assured me she would call back within days. On Feb 20th I called Corporate Services again; they had no record of my Feb 16th call and no record of my call for service in Feb 2006. Consumer law states that a product is to last a "reasonable amount of use/period". I asked Sears to assume part of the responsibility & part of the cost of the repairs. I thought this was reasonable in consideration I had been a Sears customer for 35 years. I was told it was my fault for letting the warranty lapse. Thanks a lot Sears!

Posted By: lfsamson (205.206.76.×××), on Monday, April 21, 2008

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"handling" charges
My issue is with online shopping. I like to look for good deals on the sears.ca website, specifically, the outlet. The prices are really good, until you add the 3-7 dollar handling charge, and then the tax added on to that. My 18.99 item soon became my 28.00 item. This "handling fee" is added to all purchases and is non-refundable, the amount charged depends on how much the total purchase is and what kind of credit card you use. I think it is unnecessary to charge such a large fee. It isn't really a good bargain any more when 10 dollars is tacked onto it.

Posted By: onlineshopper (24.222.43.×××), on Sunday, April 13, 2008

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poor company to work for
I happen to work for sears and have for the pass 8yrs.i have never seen a store decline so fast in such a short time,The cusomer service is none excisting,poor training or none at all,try to call customer service they are rude.Associates are under paid over worked and sears wonders why they can not get good sales poeple.Last year they decided to take the starting rate from 9.10 back to 8.50 just because they can.But wait theres more,you will work for almost 7yrs before you reach 10.50 an hr,sales bad they just cut your hours.oh and they took the boxing day as a paid holiday off.They got rid of human resources 2yrs ago so good luck if you have a problem in your work place "nobody out there".
They are running the company into the ground so enjoy while you can .

Posted By: brit (64.59.144.×××), on Saturday, March 08, 2008

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incompetance and just didn't give a dam
We purchased a Serta pillow top mattress and box spring a year ago june and in that short time it broke and flattened up to 3 inches in places.The owners of the store came out on Dec. 19th 2007to look at it .They said it was the worst they had seen and we would have a new one soon.Trouble is they didn't put in for a new one till jan. 13th and we didn't receive a new one till feb 9th This was done by me going in to the store and screaming a little and wanting a number to phone myself ,which was not given to me.This is .BIG TIME INCOMPETANCE and these girls (women) should be repremanded

Posted By: roxy (216.197.130.×××), on Thursday, February 14, 2008

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incompetance
My husband made a purchase over the phone, during which he charged the item to a non-Sears credit card. At time of pick up he had to argue with the lady who was determined he must pay cash. He won, but what a stupid hassle! A couple of weeks later my daughter tried to return a gift with the purchaser, who had paid cash for the item. They would not give her her cash as they said they didn't have eneough cash (the item was just over $100)and they were to return the next day - it took 3 trips to finally get the money - unbelievable! We will not shop from Sears catalogue again.

Posted By: todelly (99.242.124.×××), on Tuesday, January 29, 2008

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Knowledge of job
I was at a sears store in my area to-day and wanted to return an article that had been charged to my Sears acct. The poor employee did not know how to do a return so had to wait half an hour while she got her book out to see how to do the transaction. I\
I said call me when you figure it out. Her boss apparently does not believe in teaching her staff how to do their job without embarassment.
I suggest that all staff should know how to do all necessary transactions in the office. Sears is one of my favourite stores. I really felt uncomfortable about the whole situation. Thanks!!

Posted By: Ellen (216.232.149.×××), on Saturday, December 29, 2007

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Shopping at Sears
I have always been pleased with shopping at Sears

Posted By: Marion_Davison (24.137.67.×××), on Tuesday, June 12, 2007

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