disappointed longstanding & now former customer
I purchased a Kenmore front load washer and dryer in Sept 2000 for approx $1900. The motor on the washer was replaced within 6 months. I purchased an extended warranty with expiry date Jan 22, 2007. On Jan 26, 2006 minor repairs were made on both the washer & dryer during a service check; however, the noise in the washer (the purpose of the call) remained. I contacted Sears in Feb 2006 & was told the warranty only allowed one service call per year. Another service call (non warranty)in Jan 2007. The washer noise was bearings that had rusted, we were told that this was a defect in that particular machine. The dryer was leaving rust marks on clothing because the felt around the drum had worn out. This information cost us a $67 service call with no repairs, the repairs had to be arranged for another call later estimated cost $550 for the washer alone. I contacted Corporate Customer Services 1-800-214-6751 and spoke to the representative for 45 minutes on Feb 16th 2008. She assured me she would call back within days. On Feb 20th I called Corporate Services again; they had no record of my Feb 16th call and no record of my call for service in Feb 2006. Consumer law states that a product is to last a "reasonable amount of use/period". I asked Sears to assume part of the responsibility & part of the cost of the repairs. I thought this was reasonable in consideration I had been a Sears customer for 35 years. I was told it was my fault for letting the warranty lapse. Thanks a lot Sears!

Posted By: lfsamson (205.206.76.×××), on Monday, April 21, 2008

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"handling" charges
My issue is with online shopping. I like to look for good deals on the sears.ca website, specifically, the outlet. The prices are really good, until you add the 3-7 dollar handling charge, and then the tax added on to that. My 18.99 item soon became my 28.00 item. This "handling fee" is added to all purchases and is non-refundable, the amount charged depends on how much the total purchase is and what kind of credit card you use. I think it is unnecessary to charge such a large fee. It isn't really a good bargain any more when 10 dollars is tacked onto it.

Posted By: onlineshopper (24.222.43.×××), on Sunday, April 13, 2008

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poor company to work for
I happen to work for sears and have for the pass 8yrs.i have never seen a store decline so fast in such a short time,The cusomer service is none excisting,poor training or none at all,try to call customer service they are rude.Associates are under paid over worked and sears wonders why they can not get good sales poeple.Last year they decided to take the starting rate from 9.10 back to 8.50 just because they can.But wait theres more,you will work for almost 7yrs before you reach 10.50 an hr,sales bad they just cut your hours.oh and they took the boxing day as a paid holiday off.They got rid of human resources 2yrs ago so good luck if you have a problem in your work place "nobody out there".
They are running the company into the ground so enjoy while you can .

Posted By: brit (64.59.144.×××), on Saturday, March 08, 2008

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incompetance and just didn't give a dam
We purchased a Serta pillow top mattress and box spring a year ago june and in that short time it broke and flattened up to 3 inches in places.The owners of the store came out on Dec. 19th 2007to look at it .They said it was the worst they had seen and we would have a new one soon.Trouble is they didn't put in for a new one till jan. 13th and we didn't receive a new one till feb 9th This was done by me going in to the store and screaming a little and wanting a number to phone myself ,which was not given to me.This is .BIG TIME INCOMPETANCE and these girls (women) should be repremanded

Posted By: roxy (216.197.130.×××), on Thursday, February 14, 2008

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incompetance
My husband made a purchase over the phone, during which he charged the item to a non-Sears credit card. At time of pick up he had to argue with the lady who was determined he must pay cash. He won, but what a stupid hassle! A couple of weeks later my daughter tried to return a gift with the purchaser, who had paid cash for the item. They would not give her her cash as they said they didn't have eneough cash (the item was just over $100)and they were to return the next day - it took 3 trips to finally get the money - unbelievable! We will not shop from Sears catalogue again.

Posted By: todelly (99.242.124.×××), on Tuesday, January 29, 2008

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Knowledge of job
I was at a sears store in my area to-day and wanted to return an article that had been charged to my Sears acct. The poor employee did not know how to do a return so had to wait half an hour while she got her book out to see how to do the transaction. I\
I said call me when you figure it out. Her boss apparently does not believe in teaching her staff how to do their job without embarassment.
I suggest that all staff should know how to do all necessary transactions in the office. Sears is one of my favourite stores. I really felt uncomfortable about the whole situation. Thanks!!

Posted By: Ellen (216.232.149.×××), on Saturday, December 29, 2007

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Shopping at Sears
I have always been pleased with shopping at Sears

Posted By: Marion Davison (24.137.67.×××), on Tuesday, June 12, 2007

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