We bought a used craftsman snowblower from a neighbor. It was broken and sears home repair still fixed it for only $50. Not a bad deal and it worked perfectly over the winter.

My attempt to purchase a range with Sears.com was, without a doubt, the worst online purchasing experience I have ever had. I use the internet for a high percentage of my purchases, but I will never again use Sears.com. It took four days, nine phone calls with Sears Customer Service, and tying up two credit cards before I surrendered.

When I tried to purchase a range and installation for a total $712 on 9/30, the system billed my credit twice ($1,424). The second $712 caused the transaction to be declined based on the credit card limit, yet the original $712 stayed on as a Temporary Authorization. When I call Customer Service on 10/1 to inquire about the $1,424, I was told that the order had been manually cancelled due to the credit card rejection. After being redirected several times (starting over each time), I was told that I would need to reenter the order, and that the $712 on my credit card would drop off in five to ten business days.

Foolishly, I assumed that this was an anomaly, and tried again to order the range on 10/2 with a different credit card. Same thing happened. Five phone calls later, including being put on hold for 15 minutes once, I find out that there must a problem. Order is cancelled and another $712 is posted as a Temporary Authorization to the credit card. The proposed solution was to go to Sears, purchase a gift card for $712, and use it to buy the range. So much for convenience!

I was told that due to this problem, Customer Service had entered an item to the case stating that I was to be given a 10% discount if I were to make the purchase at a store. When I asked about the discount at the store, I was told by the sales rep that she could do nothing since the range was already on sale.

I would think quality control and customer satisfaction would be a priority in this economy. I experienced neither in my dealings with Sears.

on 8/22 i purchased an electric dryer from SEARS. i asked the SEARS sales rep if the delivery people could disconnect my old gas dryer. the SEARS rep said they could and noted it on the delivery work order AND MY RECEIPT. delivery was scheduled for 8/23. as the delivery truck was on its way, SEARS called and said they would not disconnect the gas dryer. the truck showed up any way and began to unload. i stopped them because they would not disconnect and haul away the old, nor would be able to install the new; both of which i had paid for in full. i arranged to have the disconnection done. i called SEARS to reschedule delivery. SEARS scheduled delivery for 8/25. i specifically asked for delivery in the PM. the SEARS rep said that it would be noted. on the evening of 8/24, SEARS called and said delivery would be in the AM. I called SEARS and was told that i could not change the time frame and still get delivery on 8/25. delivery was rescheduled for 8/26. on the evening of 8/25 SEARS called and said that delivery would be between 2:45 & 4:45 on 8/26. NO SUCH LUCK! at 5:45, i called SEARS and was in formed that the dryer had been damaged and could not be delivered on 8/26. TAKE NOTE: SEARS DID NOT CALL ME. I CALLED SEARS! SEARS informed me that my delivery had been rescheduled for THREE DAYS HENCE on 8/29. SEARS also could not or would not give me a delivery window until the evening of 8/28. so to sum up, i bought and paid for a dryer on 8/22 and was scheduled by SEARS to receive my dryer on 8/23. i don't know if SEARS will deliver on the 29th or not. of course, i'll never shop at SEARS again. my advice to others is to not buy anything at SEARS that you can't carry out with your own hands. based on my experience with SEARS thus far, i'm going to have a fully loaded camera and take pictures of the entire delivery process (that's if i ever actually get delivery).

My wife had to call 3 times before she finally managed to talk to somebody who could refund the money for a video cable which we returned via FedEx. The first 2 times, she got disconnected before reaching a supervisor. All 3 times, she had to deal with incompetent representatives who asked the wrong questions, forwarded her to others, and couldn't figure out how to use their own computer system. The computer system is so bad that it apparently doesn't integrate all the relevant information, so the reps couldn't find the return status!

Today, I went to Sears to visually see a humidifier for possible purchase after reviewing information online. As I approached the isle where the humidifier was, another customer also came. We began to talk about humidifers. Although we had never met before, we asked for customer assistance together and announced we were 2 separate customers.
The first salesperson began to tell us the humidifier worked by cleaning the air (air purifier not humidifier). He couldn't answer questions and eventually admitted he knew little about humidifiers. He send a second saleperson who did exactly the same thing. Then a third salesperson came and once again, began to give informaton that lacked the basic knowlege of a humidifer. Seriously, I and the other customer who had never met before this encourter again are asking for another sales resprestive. A fourth came and acknowledged he too did not know how a humidifier works nor why we should buy the least or most expensive as they were all the same. This sales representative also was dressed in a fashion where the lower part of his abdomen was totally exposed. (Low pants/high shirt..professional view, he does not have an outie!!!). Neither of these sales representatives knew what white dust is and if any of their humidifers produced or did not produce white dust. The fifth person sent stated he was a manager. By now we are having humorous flash backs of Bob Newhart's sitcom of this is my brother Daryl and my other brother Daryl..we certainly had met 4 Sear's brotherly Daryls without being players in a sitcom. The other customer and I explain to the "manager" our experience. The manager immediately justified the poor service abilities of his 4 employees by stating the hummidifiers are in a department where He agreed to demonstrate the humidifier we were interested potentially purchasing. After the "manager"took the entire humidifier not just the tank to prepare to demonstrate for us, the 2nd sales representative who knew absolutely nothing about the hummifiers was encouraging the purchase of the largest hummifier to an elderly couple who clearly stated they had 50% humidity in their house. Both of we two initial customers were appalled this was occurring. He was trying to sell a product he knew nothing about, without offering any acknowlegdement a home with 50% hummidity would NOT need a humidifier and in fact would risk damage to this elderly couples' home and potentially risk their respiratory health. The other customer and I began to talk with the elderly couple to let them know excessive humidity is not good for a home, asked if they had adult children who could assist them (they said no) and explained humdification to them. As a result of our attempt to assist this elderly couple the "manager" came to us and said Sears did not have to sale us anything, accussed us of telling customers not to buy their products, told us to stop talking to other people about their products, stated we said their employees were incompetent and kicked us out of the store. He never demonstrated the humidifer as promised, and it simply disappeared as we were kicked out of the store. Yes, we were kicked out of the store for assisting an elderly couple by providing accurate information. This uninformed sales person who admitted to not knowing how humidifiers work was pushing the largest/most expensive product on a couple in their late 70's or early 80's who thought 50% hummidity was too low in their home. I clearly knew more about the Humidifier than the 4 brotherly Daryls and the Manager. Neither of the 5 knew their product, could not explain white dust and Sear's humidifiers which do/do not produce white dust. They were clueless about the relationship between respiratory illness and humidifiers which produce white dust. Both myself and the other customer both acknowledged asthma exacerbation as a concern for the hummifier we might puchase and were being appropriately cautious, the man in the eldgerly couple acknowledge respiratory difficulties...Main points...5 employes including a manager comfortably did not know their products but where quick to attempt to sale. An elderly couple were being taken adavantage of without any regards to harming their health or home. Two customers who had never before met, were kicked out of the store together for requesting knowlegable and informed assistance after coming to the store with the intent to buy a mid to upper line of humidifier if adequate features were present. How can Sears justify taking advantage of the eldery and kicking an informed customer out of the store. Perhaps the message is, if you need product information, good customer service, care for health and property, DO NOT consider SEARS unless you are willing to be KICKED OUT...and whatever you do, don't assist an eldery couple being taken advantage of in a Sears store as this will be dissatisfying to the management

Sears does not display the customer care and excellence that it use to have. I purchased a stove September 2007. June 2008 the stove caught on fire. Sears refused to replace it. They wanted to repair it, although the stove had been burned and was not safe to use. Sears could not find in the computer that I had even purchased a stove from them. They sent repairmen out on 4 different occassions just because the 1st repairman did not log anything in the computer that he had made a home visit. Long story short, the last time a repairman came out, my son told him that after the stove was repaired that the fire department would going to come back out to inspect the stove. Then the repairman decided that the stove was not fit for use. I went almost 3 months without being able to cook in my stove or oven. After all of this Sears decided to review my account. I was late a few times paying my charge they lowered my purchase amount to what I currently owed them. As a result of this. The charges that I had paid on time lowered their amounts that I could spend with them as well. I have been a Sears customer for over 20years. If they continue to treat customers like this, they will not be in business long.

Sears products are good, but the delivery and repair services are horrible.
I have had late repairmen that did not fix the problem. Each time I am given a 8am-5pm time window.
Also, I was disconnected 3 times trying to schedule rerepair.
I stayed on the line for 10 min. waiting to file a customer complaint.

I have everything which is kenmore. I love the service I get when I need something, saying that I hate having to go through the dilivery phone service. I'm not sure if they even speak english. After being on hold for 16 minutes I was disconnected. After not reaching resolution I asked for a supervisor, which I was denied. After several minutes and after I explained what a supervisor was I was tranfered to the store that I bought the merchandice from. I was so mad I cancled my cards, cancled my puchases and cancled ever having to do busines again. However I wanted my kenmore washer and dryer and my sales reps were so great that I went ahead and got both. Like I said I like Kenmore products and services but if I have a delivery problem again I knowe to go to the store.

What ever good things you remember about Sears--forget them. I purchased a range, refrigerator, and hood with an exterior blower. The walls of the range warped in one month, the ice machine in the refigerator malfunctioned within two months and the blower motor never worked right. While the range was replaced and the ice machine repaired, I've been waiting 4 months on the blower. After 4 ludacrious visits by their incompetant out-sourced repair service (A & E) the repair man said I would have to remove the motor for him to inspect and repair it. since it would take a ladder to reach it. Did I forget to say that a new motor was sent to me since the old one was unrepairable? After recieving "Oh I'm so sorry," from the district Sears repair manager three times, on the last call I was place on hold for 20 minutes for them to discuss my offer of using another installation service and billing them. Then, I was disconnected. I'm taking them to small claims court. The left incompetant hand doesn't know what the right incompetant hand is doing.

RECENTLY I WENT TO MY LOCALLY OWNED SEARS STORE TO ORDER A PART FOR MY OVEN. I ORDERED THE PART AND WAS THEN INFORMED AFTER I HAD ALREADY PAID THAT MY ORDER WOULD NOT BE IN FOR A WEEK TO TEN DAYS. I ASKED THE PERSON WORKING IN THE STORE IF THERE WAS ANY WAY THAT I COULD GET IT ANY FASTER BECAUSE I HAVE FIVE CHILDREN AND WOULD NOT BE ABLE TO COOK UNTIL MY PART ARRIVED. I WAS INFORMED THAT THERE WAS NO WAY TO GET IT THERE FASTER. I THEN TOLD THE STORE CLERK THAT I WANTED MY MONEY BACK SO I COULD GO TO THE NEAREST SEARS PARTS DIRECT STORE; WHICH WAS ABOUT 30 MILES AWAY SO I COULD PURCHASE THE PART THERE. I WAS TOLD THAT I COULD NOT GET MY MONEY BACK I WOULD HAVE TO WAIT UNTIL THE PART CAME IN AND THEN I COULD ONLY RETURN IT IF IT WAS DEFECTIVE. I EXPLAINED THAT I WOULD NOT BE ABLE TO COOK UNTIL I GOT THE PART AND THAT I HAD 2 OF MY CHILDRENS BIRTHDAYS COMING UP AND WOULD NEED MY OVEN TO MAKE THEIR CAKES. AGAIN I WAS TOLD THERE WAS NOTHING THEY COULD DO. WELL I ORDERED THE PART ON MARCH 27 AND HERE IT IS APRIL 3 AND I STILL HAVE NO PART. I WAS INFORMED TODAY THAT IT WAS SHIPPED YESTERDAY AND I MIGHT GET IT ON THE 5TH OR 6TH. SOME SERVICE. WHY IS IT THAT YOU HAVE TWO SEARS PARTS DIRECT STORES LESS THAN FIFTY MILES AWAY AND YOUR INTERNET SERVICE OFFERS OVERNIGHT SHIPPING BUT I CAN NOT GET MY PART I ORDERED. I WILL NEVER ORDER ANOTHER PART FROM SEARS AGAIN. I HAVE BEEN A CUSTOMER FOR 20 YEARS OR MORE AND HAVE NEVER HAD ANY TROUBLE BUT THIS WAS TOO MUCH. I HOPE YOU PEOPLE KNOW THAT WITHOUT CUSTOMERS LIKE ME YOU WOULD NOT HAVE A BUSINESS.I HOPE NO ONE ELSE GETS TREATED THIS WAY. WHY DOES IT TAKE TWO WEEKS TO GET A PART FROM LESS THAN FIFTY MILES AWAY?