Multiple mistakes, endless phone time
It all started at about 8 PM Thursday night. My server was slow, so I called Ticketmaster to order tickets to Disney on Ice. What a mistake! And speaking of mistakes, they made two big ones. Mistake number one: Tickets on the wrong day. The first person of the three I ended up talking to in my endless time on the phone on two different days was a man who had a hard time getting the information straight, but finally finished, and said I would get my tickets at my email in an hour. I didn't get them. I called at 10 PM, after going through the endless phone menu, found out there are no service reps at that time. Called at 9:15 AM the next day, and it is now 10:22 AM and I just got off the phone. I called, one very nice woman who made sure the tickets came into my email box while I was on the phone. But when I printed them out, I discovered the "wrong day" mistake--the tickets were for Sunday instead of Saturday. I called again. This time, got another woman who changed the tickets and then told me I couldn't print them out, I would have to stand in line a will-call. Now for mistake number two: the original man I talked to had also sold me parking, which (I found out later) can not be printed out. They supposedly transfer your payment to a list that can be checked at the parking facility. I cancelled that one because by that time I had no confidence at all that my name would show up on that list, and was afraid I might be stuck with paying double for parking, just like I am now stuck with standing in line at will-call for my tickets. By the way, when I mentioned this to the third and last woman I talked to, she send in a not so great tone--"well, ma'am, many people order their tickets to go on will call so that they won't forget their tickets." Right! The point is, if you can possibly 1) never ever call ticketmaster or 2) order your tickets through some other place entirely, you will be much better off.
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