"If I could give these people less than 1 star I would. I ordered two bands from them with a six day shipping turnaround. These were simple bands with no customization other than engraving. I paid by credit card at the time of order.
A week later the bands are still not shipped. I tried for two days to get someone to return a phone call - to no avail. I left two phone messages with a contact number. No one ever returned a phone call.
Yesterday I finally got ahold of a human. The young lady, rather argumentative, told me that there was a delay in shipping and that my tracking number would definitely work today as they were going out last night. Well, today the tracking number doesn't work and we are playing phone tag again.
This company is the worst. If they would spend half as much on customer service as they do on web ads, they might be better.

We sent a diamond we purchased locally from a very reputable seller to Titanium Era to have it set in a tension setting. Mysteriously a CUBIC ZIRCONIA was placed in my ring unbeknownst to me (until it quite literally fell apart). We tried to give them a chance to fess up, but they said we could not prove their negligence. They swear by their security policies, however, they were the only jeweler to work on my ring (very few people are able to work with titanium). When I discovered that my diamond was gone, I was in tears. We aren't talking about the Hope diamond, but it was my diamond that I was under the impression that I got on my wedding day TEN years ago, and now it is gone.

If you choose to still do business with this jeweler.Please do not repeat my mistake and have your diamond tested IMMEDIATELY upon receipt of you your ring. Unfortunately we trusted Titanium Era, I did not have my ring tested because I trusted them, and unfortunately I lost my diamond. Please read all of the negative reviews out there (just google them) and make your best judgement. They don't answer the phone, and you will get a different name everytime you call and you will speak to someone that barely knows english, I guess they have a very high turnover...I wonder why? Try this phone number if you cannot get through: (514) 256-0040 you will get an answer from a live person.

We had to buy a new ring (because I refuse to wear anything produced by titanium era), and I got an 'upgrade' from a reputable local jeweler that I never really wanted in the first place, ultimately I wish I had my original diamond that we picked out 10 years ago. I guess I learned not to get attached to diamonds.

I ordered two wedding rings 01/13/09 and now it's 2/19/09 and I haven't heard a word from this company. My credit card did get charged but I don't have any rings and my wedding is this weekend. I have tried calling, usually 2-3 times per day on weedays and no voicemail has been returned...ever. I have sent daily emails starting a week after the order was made trying to check on the status...no response. I have even sent faxes and no response. Im going today to file a dispute with my bank to try and get my money back, maybe then they will call me when they see they lost $$$.