We sent a diamond we purchased locally from a very reputable seller to Titanium Era to have it set in a tension setting. Mysteriously a CUBIC ZIRCONIA was placed in my ring unbeknownst to me (until it quite literally fell apart). We tried to give them a chance to fess up, but they said we could not prove their negligence. They swear by their security policies, however, they were the only jeweler to work on my ring (very few people are able to work with titanium). When I discovered that my diamond was gone, I was in tears. We aren't talking about the Hope diamond, but it was my diamond that I was under the impression that I got on my wedding day TEN years ago, and now it is gone.
If you choose to still do business with this jeweler.Please do not repeat my mistake and have your diamond tested IMMEDIATELY upon receipt of you your ring. Unfortunately we trusted Titanium Era, I did not have my ring tested because I trusted them, and unfortunately I lost my diamond. Please read all of the negative reviews out there (just google them) and make your best judgement. They don't answer the phone, and you will get a different name everytime you call and you will speak to someone that barely knows english, I guess they have a very high turnover...I wonder why? Try this phone number if you cannot get through: (514) 256-0040 you will get an answer from a live person.
We had to buy a new ring (because I refuse to wear anything produced by titanium era), and I got an 'upgrade' from a reputable local jeweler that I never really wanted in the first place, ultimately I wish I had my original diamond that we picked out 10 years ago. I guess I learned not to get attached to diamonds.
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