I was a longtime fan of Topatoco's products until I had a problem with an order. The product was not visually as represented on the website and was of very poor quality. Customer service was unresponsive and not able to resolve the problem to my satisfaction. My previous impression of the company was that it was very customer-oriented, since I hadn't had a problem with an order. I guess you don't really get to see a true values a company until you actually have a problem and see how they deal with it. I was very unimpressed with the unprofessional responses and will be doing business elsewhere.