1. Something bad turned out good., Monday, July 20, 2009 @ 6:31:00 PM
So I ordered three sympathy bouquets and sent the to my parents place for various family member. The Lilies were gorgeous but the daisy's that came were wilted and half dead. I left a message on the customer service number and iddn't hear anything back. I than went on the live chat and spoke to Ivan. I was rather upset that they wanted me to ask my parents to take pictures of the bad flowers and email them to thier wecare email address. I said I can't ask my parents in the middle of them planning my grandfather's funeral to stop and take pictures of crappy flowers. Ivan said no problem and escalated my issue to a manager. I was told I would receive a call asap (I hate asap) but unfortunatly he couldn't give me a definite time. So after 30 minutes I went back online and ask Ivan again how much longer. He sent another message to the manager and in 5 minutes I received a phone call from Jennifer (I believe that was her name. She was very nice and fixed the situation very quickly). I explained I didn't want my money back just nice flowers sent to the house. She advised me that daisies wilt quickly so we decided to send 2 bouquets of the Lily flowers which were pretty. I also expressed that the flowerest they are using in Bedford NS ( a nice/posh area) should know better than to send their clients junk flowers and she said they would contact the flowers and express my dissatisfaction. Unfortunatly the flowers closes at 5pm so my parents and grandmother won't get new NICE flowers until tomorrow but that's better then being left with ugly ones. So in the end I would recommend anyone that has an issue to go through the live chat. Remember that Bloomex is the middle man and it's the flowerist that send the bad flowers not bloomex. If you aren't happy with your flowers let bloomex know so hopefully they will stop using that flowerist.

Order number 00901905

Anneliesvdm

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