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Boxwood's Profile
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Member Since:Wednesday, April 11, 2012
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1. perfectglasses.co.uk  Wednesday, April 11, 2012 @ 2:23:00 PM
I ordered my glasses in July 2011 from this company. the only speedy response I had was to ask for more money for “special” lenses and I duly handed over the cash. The glasses took over a month to arrive. The specs I bought were not that much cheaper than the high street and, within weeks caused problems as the screws securing the bridge to the lenses continually came loose. As I need glasses constantly I endured and kept on tightening the screws myself. Whilst overseas one of the screws disappeared but I managed to get a friendly optician to replace that foc. Back in Blighty one of the nose pad arms detached from the bridge. Had no choice but to send these back to (Im)Perfect Glasses who declined to repair them as they declared the glasses as damaged rather than defective - before they had received them back btw. When they admitted to having received them they claimed that, because the detached nose pad arm was not with the glasses I sent back these were then declared damaged rather than defective and so no warranty applied. Convenient I guess despite the fact I packed the detached piece in the glasses case. Verdict; a bandit company who I would not recommend to anyone. They interpret consumer protection legislation to suit themselves, will only communicate by e-mail and refuse to put in write a formal letter setting out why they consider the glasses are not defective. Keep away - better stick with the high street, at least you deal with people not charlatans.
Boxwood
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