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FireAngels's Profile
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Member Since:Friday, October 24, 2008
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1. skymall.com  Friday, October 24, 2008 @ 4:45:00 PM
I ordered something back in June 2008. It took so long for the package to arrive that we had moved away from that house, even though I checked the tracking number and went to my old house the day it was delivered... the package was not there. The tracking said they left it on the porch. An $800 camera... left on the porch. So I called and let them know immediately that I had not received my package. They said they would investigate and get back to me. To make an extremely long story short... 4 months later and NO PROGRESS. Every time I would call they would tell me the same things. "You never received it? Ok, we'll file a claim." The same thing every time I called. They would act like they've never heard of my problem. Anyway, it got so bad I had to contact the BBB. And if you check the BBB website... it shows they get a lot of problems. They always "Resolve" them though... so I felt better. After the Better Business Bureau contacted skymall. com I finally got a supervisor to contact me directly and he said he would take care of it and that he would tell me the minute the item was shipped again. I felt a little better…
So 2 days after the new packages delivery date the manager contacts me and asks me if I received my item! So I get the tracking number and look it up myself… it was delivered to the wrong house. My whole complaint with the BBB is that they sent it to the wrong house. Multiple times I have contacted skymall and checked to make sure they would send it to my NEW address. I was always re-assured that it would be sent to the correct address.
Well, now my package is 45 Minutes away from where a lived and delivered to a house I no longer live in. I guess I have to drive and find out if someone, anyone, has my stupid package. They are NOT professional and DO NOT HELP. They waited for me to get fed up and forget about my package. They lost it, they left it, it's their responsibility to replace my item. I will never recommend this site to anyone EVER.
FireAngels
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