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JImGruen Profile
| Reviews: | 1 |
| Member Since: | Monday, July 06, 2009 |
| Last Post: | Monday, July 06, 2009 |
Reviews posted by JImGruen
1. 
Avoid Bloomex - ZERO customer service, Monday, July 06, 2009 @ 12:55:00 AM
I ordered flowers for my fiance as she had a hard day and was feeling down. I ordered before 1pm in order to take advantage of the guaranteed 5pm delivery. Flowers were never delived. Received an email from Bloomex stating non-delivery was due to "technical difficulty". I could NEVER get anyone when calling customer service - always got "no agent is available" and to go to the website and click on the flashing "operator is online" button. I only had one request, I wanted Bloomex to contact my fiance and appologize to her for not sending the flowers. I chatted online with Julie, Karen, Dancan, and Crystal. Not one called my fiance with an apology (yet 2 told me they would). I was told by one that they were only operators and not customer service and was told by another that "all would be resolved after investigation" - whatever that means. I asked about the "guaranteed delivery if ordered by 1pm". Received no answer. I am very very very disapointed. Customer service and guaranty are both worthless.
Avoid Bloomex - ZERO customer service, Monday, July 06, 2009 @ 12:55:00 AMI ordered flowers for my fiance as she had a hard day and was feeling down. I ordered before 1pm in order to take advantage of the guaranteed 5pm delivery. Flowers were never delived. Received an email from Bloomex stating non-delivery was due to "technical difficulty". I could NEVER get anyone when calling customer service - always got "no agent is available" and to go to the website and click on the flashing "operator is online" button. I only had one request, I wanted Bloomex to contact my fiance and appologize to her for not sending the flowers. I chatted online with Julie, Karen, Dancan, and Crystal. Not one called my fiance with an apology (yet 2 told me they would). I was told by one that they were only operators and not customer service and was told by another that "all would be resolved after investigation" - whatever that means. I asked about the "guaranteed delivery if ordered by 1pm". Received no answer. I am very very very disapointed. Customer service and guaranty are both worthless.
JImGruen