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Stimulator Profile
| Reviews: | 1 |
| Member Since: | Thursday, June 19, 2008 |
| Last Post: | Thursday, June 19, 2008 |
Reviews posted by Stimulator
1. 
Answering Previous Reviews, Thursday, June 19, 2008 @ 1:25:00 AM
This is just a response to the previous reviews about Rona, coming from a current Rona employee who has been with the company for several years.
For the first incident at the Whitby store I have to totally agree that you were dealt with inappropriately, but it is most likely because it is a new store and many people are unfamiliar with the procedures for customer pick-ups. Nobody at any store is trying to take your money without giving you the product, and in fact that is completely the opposite from what we aim to do. Not that that is an excuse for poor customer service though, but my recommendation would be to contact the store manager at the Whitby location, or contact Rona head office directly with your complaint.
As for the second review regarding the returning of product from one Rona banner (Home & Garden, Cashway, Lansing, or any of the other 15+ banners throughout Canada) to another, the issue boils down to the fact that the smaller stores such as Rona Cashways do not always carry as large of a selection of products as the big box Home & Garden stores. The large Home & Garden stores will usually accept returns from any other Rona affiliated store if a receipt is present and the product is in re-sellable condition. The smaller stores are typically independently owned rather than being corporate operated stores, and have a bit more leeway in the product lines they carry. Because of this they usually will be less willing to take back product they don't normally carry because they have a harder time dealing with it as it may be from a vendor they don't deal with or the product just isn't something that is going to be sellable in their store, in which case they will advise that the product be returned to the point of purchase.
As for a sales team member telling you that you "can" return product at another store, well really they are right, you should be able to without a hassle. And most of the time there won't be any problem doing so. Really the employee did nothing wrong, and it is the Sarnia store who was wrong to give you a hard time. Its not difficult for a Cashway store to transfer un-needed returned merchandise to a store that does carry it.
I hope this answered your questions!
Answering Previous Reviews, Thursday, June 19, 2008 @ 1:25:00 AMThis is just a response to the previous reviews about Rona, coming from a current Rona employee who has been with the company for several years.
For the first incident at the Whitby store I have to totally agree that you were dealt with inappropriately, but it is most likely because it is a new store and many people are unfamiliar with the procedures for customer pick-ups. Nobody at any store is trying to take your money without giving you the product, and in fact that is completely the opposite from what we aim to do. Not that that is an excuse for poor customer service though, but my recommendation would be to contact the store manager at the Whitby location, or contact Rona head office directly with your complaint.
As for the second review regarding the returning of product from one Rona banner (Home & Garden, Cashway, Lansing, or any of the other 15+ banners throughout Canada) to another, the issue boils down to the fact that the smaller stores such as Rona Cashways do not always carry as large of a selection of products as the big box Home & Garden stores. The large Home & Garden stores will usually accept returns from any other Rona affiliated store if a receipt is present and the product is in re-sellable condition. The smaller stores are typically independently owned rather than being corporate operated stores, and have a bit more leeway in the product lines they carry. Because of this they usually will be less willing to take back product they don't normally carry because they have a harder time dealing with it as it may be from a vendor they don't deal with or the product just isn't something that is going to be sellable in their store, in which case they will advise that the product be returned to the point of purchase.
As for a sales team member telling you that you "can" return product at another store, well really they are right, you should be able to without a hassle. And most of the time there won't be any problem doing so. Really the employee did nothing wrong, and it is the Sarnia store who was wrong to give you a hard time. Its not difficult for a Cashway store to transfer un-needed returned merchandise to a store that does carry it.
I hope this answered your questions!
Stimulator