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YogiBerra Profile
| Reviews: | 1 |
| Member Since: | Saturday, August 15, 2009 |
| Last Post: | Saturday, August 15, 2009 |
Reviews posted by YogiBerra
1. 
If you have a lot of extra time on your hands..., Saturday, August 15, 2009 @ 1:57:00 AM
I ordered flowers for my mother for her birthday. Living away from her, I randomly chose a "local" florist in hopes of making the process easy (my error). On the internet, Bloomex lists a local Calgary number and shows a local address on Google map. I thought this would be simple enough. Do not be fooled.
To summarize a long story, after sending me an email that the flowers had been delivered, they then contacted me and said that the courier had actually tried to deliver them, but that the phone number and address were "wrong". I did not realize that my mom had changed her home phone as we always talk via cell. I had provided them with her cell as an alternate number, but they apparently did not try to contact her by cell. I provided them with the new home number and told them the address was indeed correct. But, they continued to insist in repeated emails that they needed a new address. When I finally talked to someone and they read the "wrong" address back to me, it was the original correct address. This was after I had spoken to someone on the phone already and my mom had spoken to them three times over one day. She said that she would be happy to stop into the shop and pick up the flowers, but they said there was no shop, only processing centers. I tried the helpline again later in the day, only to get a recorded message. I used the "1" trick and talked to a lady who reported to me that I needed to give a correct address for the courier. All this after my mother, who is the recipient, had spoken to them three times, and I had spoken to someone, as well as emailed someone, reporting that the original address was correct. It was like a distorted version of Groundhog Day.
They subsequently told my mom that they would deliver the flowers at 6 p.m. the day after her birthday. Then it turned into "9 p.m. or the next day". It is now the next day (tumbleweeds blowing by).No apology was made to her at anytime. I received an explanation after they had inaccurately reported the flowers as delivered, but no further help or apology from there. No one has thus far has told me when the flowers will be delivered. I had to get the info. from my mom about the above delivery time(s) (way to take the excitement out of the act of giving flowers).
It is true, as stated below, that you have to hit "1" to catch someone. I tried the help line several times and only got a message. In order to get help you have to go to the "Place an Order" selection. It became a game for us to see who could be the first person to reach a live voice on the help line. No winner yet.
On the bright side I was able to talk to my mom several times on and after her birthday. We were able to bond a little over the situation.
Bottom Line: Poor communication, Lack of good customer service. You are not getting any sort of amazing super deal to justify ruining the act of trying to give someone flowers.
I have used 1-800-Flowers and Pro Flowers several times without a problem. Bloomex is a good choice if you are in Business School and want to do a project involving ineffective customer service.
If you have a lot of extra time on your hands..., Saturday, August 15, 2009 @ 1:57:00 AMI ordered flowers for my mother for her birthday. Living away from her, I randomly chose a "local" florist in hopes of making the process easy (my error). On the internet, Bloomex lists a local Calgary number and shows a local address on Google map. I thought this would be simple enough. Do not be fooled.
To summarize a long story, after sending me an email that the flowers had been delivered, they then contacted me and said that the courier had actually tried to deliver them, but that the phone number and address were "wrong". I did not realize that my mom had changed her home phone as we always talk via cell. I had provided them with her cell as an alternate number, but they apparently did not try to contact her by cell. I provided them with the new home number and told them the address was indeed correct. But, they continued to insist in repeated emails that they needed a new address. When I finally talked to someone and they read the "wrong" address back to me, it was the original correct address. This was after I had spoken to someone on the phone already and my mom had spoken to them three times over one day. She said that she would be happy to stop into the shop and pick up the flowers, but they said there was no shop, only processing centers. I tried the helpline again later in the day, only to get a recorded message. I used the "1" trick and talked to a lady who reported to me that I needed to give a correct address for the courier. All this after my mother, who is the recipient, had spoken to them three times, and I had spoken to someone, as well as emailed someone, reporting that the original address was correct. It was like a distorted version of Groundhog Day.
They subsequently told my mom that they would deliver the flowers at 6 p.m. the day after her birthday. Then it turned into "9 p.m. or the next day". It is now the next day (tumbleweeds blowing by).No apology was made to her at anytime. I received an explanation after they had inaccurately reported the flowers as delivered, but no further help or apology from there. No one has thus far has told me when the flowers will be delivered. I had to get the info. from my mom about the above delivery time(s) (way to take the excitement out of the act of giving flowers).
It is true, as stated below, that you have to hit "1" to catch someone. I tried the help line several times and only got a message. In order to get help you have to go to the "Place an Order" selection. It became a game for us to see who could be the first person to reach a live voice on the help line. No winner yet.
On the bright side I was able to talk to my mom several times on and after her birthday. We were able to bond a little over the situation.
Bottom Line: Poor communication, Lack of good customer service. You are not getting any sort of amazing super deal to justify ruining the act of trying to give someone flowers.
I have used 1-800-Flowers and Pro Flowers several times without a problem. Bloomex is a good choice if you are in Business School and want to do a project involving ineffective customer service.
YogiBerra