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ZeroDollar Profile
| Reviews: | 1 |
| Member Since: | Friday, February 27, 2009 |
| Last Post: | Friday, February 27, 2009 |
Reviews posted by ZeroDollar
1. 
BUYER BEWARE!!!, Friday, February 27, 2009 @ 3:20:00 PM
I have had one too many bad experiences with the Canadian Tire Store at Eglinton and Laird location, particularly when returning any item.
i. I purchased a mitre-saw. I had no need for this item and when the sealed and unopened box was returned, I was given back a 70% value of a credit note which apparently expires in 6 months!
ii. I recently purchased 2 vanity lights for my bathroom renovation as we were undecided which one would be give the final appeal. One of the vanity light was purchased on a credit note and the second on a credit card. We decided to keep the one we purchased on our credit card and asked to apply the store credit towards this purchase. The store manager refused to do this for us. She refused to look any alternative to help the customer. Instead, we now have another credit note for the returned item which will of course expire in 6 months. My conversation to pursue this further with Customer Relations at Head Office was in vain. Dianne asked me to follow-up with the store owner or highest ranked person.
iii. This Canadian Tire store was very willing to sell me an open box but did not check if all the items were in the box. I had to insist the cashier make not on the sales receipt it was an open box and had to further insist she initial her remark.
iv. Store credit note from the Laird-Eglinton Canadian Tire store was not acceptable at another Canadian Tire store!!!
v. Canadian Tire stores are independantly owned and operated. The head-office customer relations lady stated they cannot enforce anything at the store level. hm!
vi. My overall impression of Canadian Tire stores is very poor. I am disgusted with their approach and customer service. It appears they don't care about customers at all, always too willing to sell their products but WILL NOT help when you want to return anything.
At this downturn of our economy businesses are bending backwards to work with customers, Canadian Tire gives too hoots.
BUYER BEWARE!!!, Friday, February 27, 2009 @ 3:20:00 PMI have had one too many bad experiences with the Canadian Tire Store at Eglinton and Laird location, particularly when returning any item.
i. I purchased a mitre-saw. I had no need for this item and when the sealed and unopened box was returned, I was given back a 70% value of a credit note which apparently expires in 6 months!
ii. I recently purchased 2 vanity lights for my bathroom renovation as we were undecided which one would be give the final appeal. One of the vanity light was purchased on a credit note and the second on a credit card. We decided to keep the one we purchased on our credit card and asked to apply the store credit towards this purchase. The store manager refused to do this for us. She refused to look any alternative to help the customer. Instead, we now have another credit note for the returned item which will of course expire in 6 months. My conversation to pursue this further with Customer Relations at Head Office was in vain. Dianne asked me to follow-up with the store owner or highest ranked person.
iii. This Canadian Tire store was very willing to sell me an open box but did not check if all the items were in the box. I had to insist the cashier make not on the sales receipt it was an open box and had to further insist she initial her remark.
iv. Store credit note from the Laird-Eglinton Canadian Tire store was not acceptable at another Canadian Tire store!!!
v. Canadian Tire stores are independantly owned and operated. The head-office customer relations lady stated they cannot enforce anything at the store level. hm!
vi. My overall impression of Canadian Tire stores is very poor. I am disgusted with their approach and customer service. It appears they don't care about customers at all, always too willing to sell their products but WILL NOT help when you want to return anything.
At this downturn of our economy businesses are bending backwards to work with customers, Canadian Tire gives too hoots.
ZeroDollar