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cdabs's Profile
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Member Since:Friday, May 01, 2009
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1. vistaprint.com  Friday, May 01, 2009 @ 4:13:00 PM
Terrible experience: printing error for which they took no accountability, appalling customer service.
Vista Print screwed up my order. I e-mailed Customer Service and received an automated response promising that they always respond within two business days. Three business days later, I tried calling the Customer Service number in the automated e-mail only to find that there was NO option to speak with a human being.
I sent another e-mail to Customer Service and they finally agreed to give me a refund. However, the refund was only for the amount of the product, not the shipping -- and the shipping actually had cost more than the product itself. They did not offer to print the order correctly and ship it to me, even though the product was unusable because of THEIR mistake. So, I'm out the shipping costs and have nothing to show for my order.
cdabs
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