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dupa Profile
| Reviews: | 1 |
| Member Since: | Thursday, December 18, 2008 |
| Last Post: | Thursday, December 18, 2008 |
Reviews posted by dupa
1. 
Horror Story in London... BBB, here I come, Thursday, December 18, 2008 @ 1:21:00 PM
We ordered over $6000 in furniture from them. Moved into a new house, and had set the date for delivery to be on the Friday of our move, expecting to receive at least the bedroom set to sleep on. Friday came along, no delivery. I contacted their delivery warehouse and store, and supposedly the delivery driver had already come and no one was home. There were five people at our house, with four cars on the driveway and the garage door was wide open. There were no tread marks in the snow on our street from a large truck. We got our delivery rescheduled for the next Tuesday. Tuesday came and no delivery. Contacted them again, and this time they told us that they do not have our furniture in stock. So how did they come on the previous Friday? Liars. We called them again to complain, and the delivery was rescheduled for the next day (Wednesday). Wednesday came and went. Still nothing. We called the store, only to have them hang up on us everytime we called. Who do we call to deal with this childish nonsense? Finally got a hold of someone at the delivery warehouse, and they told me that a memo was sent out rescheduling the delivery for 2 months later. How? Thursday came and we got 2 pieces out of 8. The one dresser was completely demolished; stained and cracked. Don't get me wrong, the delivery guys were very polite, and also mentioned that the store in London is the worst store they have ever dealt with. So now, I am considering reversing my credit card payments and am definitely reporting them to the BBB. I suggest you do the same. I had taken days off from work in order to wait for the "9-5" delivery; who will compensate me for those 4 lost days. We are still sleeping on the floor... No apologies, no reimbursements, crap customer service, especially in the store. Beware, the salespeople just want their commission, and will not help you in any way when you experience problems. Liars, liars, liars... is Lastman a liar too? How do I contact him? Go to the Brick.
Horror Story in London... BBB, here I come, Thursday, December 18, 2008 @ 1:21:00 PMWe ordered over $6000 in furniture from them. Moved into a new house, and had set the date for delivery to be on the Friday of our move, expecting to receive at least the bedroom set to sleep on. Friday came along, no delivery. I contacted their delivery warehouse and store, and supposedly the delivery driver had already come and no one was home. There were five people at our house, with four cars on the driveway and the garage door was wide open. There were no tread marks in the snow on our street from a large truck. We got our delivery rescheduled for the next Tuesday. Tuesday came and no delivery. Contacted them again, and this time they told us that they do not have our furniture in stock. So how did they come on the previous Friday? Liars. We called them again to complain, and the delivery was rescheduled for the next day (Wednesday). Wednesday came and went. Still nothing. We called the store, only to have them hang up on us everytime we called. Who do we call to deal with this childish nonsense? Finally got a hold of someone at the delivery warehouse, and they told me that a memo was sent out rescheduling the delivery for 2 months later. How? Thursday came and we got 2 pieces out of 8. The one dresser was completely demolished; stained and cracked. Don't get me wrong, the delivery guys were very polite, and also mentioned that the store in London is the worst store they have ever dealt with. So now, I am considering reversing my credit card payments and am definitely reporting them to the BBB. I suggest you do the same. I had taken days off from work in order to wait for the "9-5" delivery; who will compensate me for those 4 lost days. We are still sleeping on the floor... No apologies, no reimbursements, crap customer service, especially in the store. Beware, the salespeople just want their commission, and will not help you in any way when you experience problems. Liars, liars, liars... is Lastman a liar too? How do I contact him? Go to the Brick.
dupa