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georgewimmer Profile
| Reviews: | 1 |
| Member Since: | Saturday, October 25, 2008 |
| Last Post: | Saturday, October 25, 2008 |
Reviews posted by georgewimmer
1. 
Hughes Net Review, Saturday, October 25, 2008 @ 9:32:00 AM
Hughes net advertises high speed internet (1.5 MBPS). It is not even close. It is maybe 300 mbps on a perfectly sunny clear summer day. If the weather is bad or even overcast or cloudy, your speeds drop dramatically, and sometimes service is even stopped for periods of time. If it’s raining forget using the internet at all. If it is windy, it blows the dish around and loses sync with the satellites, then you have to try and re-sync it yourself (this is a night mare even for a tech savvy person like myself).
The speeds are comparable to a little faster than Dial-Up. They advertise a web accelerator. I call it an imaginary web accelerator. It gathers information from the satellite, holds it in the modem channel, and then at the last minute bursts it to your computer so the computer thinks its High Speed internet, when in reality, its latency is so bad, you sit there waiting for web pages to open for long lengths of time.
Their “Fair Use Policy” limits your downloads to 425 MB per 24 hour period. That is less than half of the data on an old CD ROM. You can’t even watch 30 minutes of video from YouTube without violating their “Fair Use Policy”. It is not much data at all, and we found ourselves frequently going over the “Fair Use Policy” limits. The -penalty for this is slowing your speed down to slower than Dial-UP for another 24 Hours. Relentless calls to customer support yielded nothing. Long wait times, never an English speaking representative. They are all Indian with fake American names and very difficult to speak with. They always suggest monitoring your usage by going to their website to make sure you don’t go over your limit. The problem with this is their web site reports the usage 2-4 hours late. So if you are watching your usage, it is so inaccurate we still went over the limit.
When we called customer service (went through a maze of prompts and got transferred all over the world to a multitude of different people while waiting for hours) could not help. When we complained about the lack of speed they said they only advertise “Up to 1.5 MBPS”. Their answers to our complaints are disclaimers. They say they have a disclaimer etc… Once we decided to cancel our service we were charged with a $300 dollar cancelation fee. We again called customer service, got transferred all over the world, (never spoke to an American-only Indians with fake American names that are difficult to speak with) only got threats of sending us to a collection agency.
Do not subscribe to Hughes net. The co$t of the equipment and service is outrageous; you are better up using dial up. The service is terrible, and customer support is even worse!!!
Hughes Net Review, Saturday, October 25, 2008 @ 9:32:00 AMHughes net advertises high speed internet (1.5 MBPS). It is not even close. It is maybe 300 mbps on a perfectly sunny clear summer day. If the weather is bad or even overcast or cloudy, your speeds drop dramatically, and sometimes service is even stopped for periods of time. If it’s raining forget using the internet at all. If it is windy, it blows the dish around and loses sync with the satellites, then you have to try and re-sync it yourself (this is a night mare even for a tech savvy person like myself).
The speeds are comparable to a little faster than Dial-Up. They advertise a web accelerator. I call it an imaginary web accelerator. It gathers information from the satellite, holds it in the modem channel, and then at the last minute bursts it to your computer so the computer thinks its High Speed internet, when in reality, its latency is so bad, you sit there waiting for web pages to open for long lengths of time.
Their “Fair Use Policy” limits your downloads to 425 MB per 24 hour period. That is less than half of the data on an old CD ROM. You can’t even watch 30 minutes of video from YouTube without violating their “Fair Use Policy”. It is not much data at all, and we found ourselves frequently going over the “Fair Use Policy” limits. The -penalty for this is slowing your speed down to slower than Dial-UP for another 24 Hours. Relentless calls to customer support yielded nothing. Long wait times, never an English speaking representative. They are all Indian with fake American names and very difficult to speak with. They always suggest monitoring your usage by going to their website to make sure you don’t go over your limit. The problem with this is their web site reports the usage 2-4 hours late. So if you are watching your usage, it is so inaccurate we still went over the limit.
When we called customer service (went through a maze of prompts and got transferred all over the world to a multitude of different people while waiting for hours) could not help. When we complained about the lack of speed they said they only advertise “Up to 1.5 MBPS”. Their answers to our complaints are disclaimers. They say they have a disclaimer etc… Once we decided to cancel our service we were charged with a $300 dollar cancelation fee. We again called customer service, got transferred all over the world, (never spoke to an American-only Indians with fake American names that are difficult to speak with) only got threats of sending us to a collection agency.
Do not subscribe to Hughes net. The co$t of the equipment and service is outrageous; you are better up using dial up. The service is terrible, and customer support is even worse!!!
georgewimmer