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lfsamson Profile
| Reviews: | 1 |
| Member Since: | Monday, April 21, 2008 |
| Last Post: | Monday, April 21, 2008 |
Reviews posted by lfsamson
1. 
disappointed longstanding & now former customer, Monday, April 21, 2008 @ 3:49:00 PM
I purchased a Kenmore front load washer and dryer in Sept 2000 for approx $1900. The motor on the washer was replaced within 6 months. I purchased an extended warranty with expiry date Jan 22, 2007. On Jan 26, 2006 minor repairs were made on both the washer & dryer during a service check; however, the noise in the washer (the purpose of the call) remained. I contacted Sears in Feb 2006 & was told the warranty only allowed one service call per year. Another service call (non warranty)in Jan 2007. The washer noise was bearings that had rusted, we were told that this was a defect in that particular machine. The dryer was leaving rust marks on clothing because the felt around the drum had worn out. This information cost us a $67 service call with no repairs, the repairs had to be arranged for another call later estimated cost $550 for the washer alone. I contacted Corporate Customer Services 1-800-214-6751 and spoke to the representative for 45 minutes on Feb 16th 2008. She assured me she would call back within days. On Feb 20th I called Corporate Services again; they had no record of my Feb 16th call and no record of my call for service in Feb 2006. Consumer law states that a product is to last a "reasonable amount of use/period". I asked Sears to assume part of the responsibility & part of the cost of the repairs. I thought this was reasonable in consideration I had been a Sears customer for 35 years. I was told it was my fault for letting the warranty lapse. Thanks a lot Sears!
disappointed longstanding & now former customer, Monday, April 21, 2008 @ 3:49:00 PMI purchased a Kenmore front load washer and dryer in Sept 2000 for approx $1900. The motor on the washer was replaced within 6 months. I purchased an extended warranty with expiry date Jan 22, 2007. On Jan 26, 2006 minor repairs were made on both the washer & dryer during a service check; however, the noise in the washer (the purpose of the call) remained. I contacted Sears in Feb 2006 & was told the warranty only allowed one service call per year. Another service call (non warranty)in Jan 2007. The washer noise was bearings that had rusted, we were told that this was a defect in that particular machine. The dryer was leaving rust marks on clothing because the felt around the drum had worn out. This information cost us a $67 service call with no repairs, the repairs had to be arranged for another call later estimated cost $550 for the washer alone. I contacted Corporate Customer Services 1-800-214-6751 and spoke to the representative for 45 minutes on Feb 16th 2008. She assured me she would call back within days. On Feb 20th I called Corporate Services again; they had no record of my Feb 16th call and no record of my call for service in Feb 2006. Consumer law states that a product is to last a "reasonable amount of use/period". I asked Sears to assume part of the responsibility & part of the cost of the repairs. I thought this was reasonable in consideration I had been a Sears customer for 35 years. I was told it was my fault for letting the warranty lapse. Thanks a lot Sears!
lfsamson