 |
nessh Profile
| Reviews: | 1 |
| Member Since: | Wednesday, September 02, 2009 |
| Last Post: | Wednesday, September 02, 2009 |
Reviews posted by nessh
1. 
One of the worst companies I've ever dealt with! Almost as bad as Two Small Men With Big Hearts!!!, Wednesday, September 02, 2009 @ 1:43:00 PM
My order was left out in the delivery truck overnight and all 300 roses were frozen. I sent pictures of the 300 dead roses to Michelle Brazeau at michelle at bloomex.ca and was told I could not get a refund but that the order would be re-shipped. Unfortunately, my fiancée only graduates from University once. We agreed to have the flowers sent on her great grandmother’s birthday instead (because I couldn’t get a refund!) and, naturally, the flowers never showed up. I spoke to Megan at 613-963-0499 and was again told I couldn’t get a refund but that the 300 roses would be shipped on September 1st in time for my brother’s anniversary. Again, no roses! Now, I can’t get anyone on the phone unless I’m placing an order and the guy who answers 613-963-0499 is quite rude when I ask who I can speak with regarding this issue. He always claims that he is alone in the office and that there’s no one else there to speak with. My guess is that he’s working out of his basement somewhere. Nobody ever calls back when I leave a message and regardless of which phone number I call. These guys simply take your money and don't seem to care about their customers. They hide behind answering machines and WEB sites. If you have any problems dealing with these people, call your bank or credit card company ASAP for a CHARGE BACK. DO NOT fall for the re-shipping of your order ploy. This is a delay tactic as they know charge backs will not be processed after three months. Stay clear of these guys!
One of the worst companies I've ever dealt with! Almost as bad as Two Small Men With Big Hearts!!!, Wednesday, September 02, 2009 @ 1:43:00 PMMy order was left out in the delivery truck overnight and all 300 roses were frozen. I sent pictures of the 300 dead roses to Michelle Brazeau at michelle at bloomex.ca and was told I could not get a refund but that the order would be re-shipped. Unfortunately, my fiancée only graduates from University once. We agreed to have the flowers sent on her great grandmother’s birthday instead (because I couldn’t get a refund!) and, naturally, the flowers never showed up. I spoke to Megan at 613-963-0499 and was again told I couldn’t get a refund but that the 300 roses would be shipped on September 1st in time for my brother’s anniversary. Again, no roses! Now, I can’t get anyone on the phone unless I’m placing an order and the guy who answers 613-963-0499 is quite rude when I ask who I can speak with regarding this issue. He always claims that he is alone in the office and that there’s no one else there to speak with. My guess is that he’s working out of his basement somewhere. Nobody ever calls back when I leave a message and regardless of which phone number I call. These guys simply take your money and don't seem to care about their customers. They hide behind answering machines and WEB sites. If you have any problems dealing with these people, call your bank or credit card company ASAP for a CHARGE BACK. DO NOT fall for the re-shipping of your order ploy. This is a delay tactic as they know charge backs will not be processed after three months. Stay clear of these guys!
nessh