Member Since:Monday, October 26, 2009
||1. bestbuy.com Monday, October 26, 2009 @ 9:56:00 PM
This is the second time I have been the victim of very poor customer service at Best Buy in Las Vegas.
I recently wanted to purchase an I-phone and was told by the mobile phone dept in Best Buy that my Verizon contract was finished on a certain date, and that I could come back after that date and switch service to AT&T for no charge. I waited until a few days after the date that the mobile guy at Best Buy told me, and then bought an I-phone at Best Buy.
Well, a few days ago, I got a bill from Verizon for $75 for early termination fee. I brought the bill to Best Buy because it had been their staff that advised me that my Verizon contract was ending ont hat date. The mobile phone dept guys and management all denied me any assistance. Despite their assurances a month ago that my contract was up, they insist it was my responsibility to know that the date they gave me was the upgrade date, not the contract-end date. It WAS my responsibility - and I had directly asked a Verizon representative to look it up on their computer. That representative was a staff person in the mobile phone dept at Las Vegas Best Buy! So, am I supposed to trust Best Buy employees or not??
Today, when I went in to show them the fine, they refused to do anything to help me out with the $75 fine that I feel was their fault due to their assurances to me that they looked up the correct date of the contract-end with Verizon.
A year ago, a paid the car audio dept $60 to install an HD radio. Despite numerous attempts, they could not get it to install and function correctly. In order to have some kind of functioning radio, I finally asked them to just take it out. They refused to refund the labor cost of $60.
I understand that Best Buy management thinks they should stand their ground on refunds and feel no compunction to admit their staffs' miscommunications or make things right. But instead of saving themselves $60 and $75, what they are really doing is losing THOUSANDS of dollars that I and my friends likely would have spent in the next few years at Best Buy.
I will do my utmost not to ever buy anything at Best Buy again, and I certainly will go out of my way to spread the word to all my friends about how they should avoid Best Buy, as well. I will be sending out e-mail and blogging about my experiences with Best Buy in the days to come. Best Buy will end up losing far more than $135 by their neglectful and dismissive attitude toward their own mistakes. I am very unhappy with their staff, management and policies.
Luckily for me, Walmart has started carrying similar products and brands, and that will be my first choice for electronics and computers in the future, starting tomorrow. And of course, there's always online shopping.