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purplepoppy's Profile
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Member Since:Wednesday, April 20, 2011
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1. perfectglasses.co.uk  Wednesday, April 20, 2011 @ 12:36:00 PM
I have to say this is one of the worst online shopping experiences I have ever had . I ordered glasses after being impressed with the website . I received a call the day after my order saying my prescription was complex so would need to pay £25 extra and my glasses would be with me in 5 daysrather than 3. I agreed to this though had never had this problem in 17 years of wearing glasses, only to check my account and see they had taken £35 . After a bit of wrangling they did refund the £10. However after that things went downhill ,when they didn t arrive at the promised time I contacted them and was told the lenses hadn t arrived yet so would be longer . As my old glasses were broken I asked to cancel the order so I could source glasses locally which I wish I had done in the first place. They then suddenly decided the lenses had arrived and the glasses had been dispatched so I couldn t have a refund ! When I contact them I constantly get the standard reply that they will be delivered in 1-2 days but they have yet to arrive and despite a request for it have failed to give me a tracking number. I am bitterly disappointed and just want my £180 back. I have taken advice from Consumer Direct as as far as I m concerned they have broken the contract.
Please think carefully before using this company and if you do I hope you have a better experience than I ve had it has caused so much stress.
purplepoppy
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