1. rona is not a rona?, Saturday, April 19, 2008 @ 8:22:00 PM
i bought hard wood flooring from rona in sarnia well i made a mistake and didn't measure good enough i came up short half a box my fault i was in missisauga and found the flooring close enough that i was happy with took me 15 mins the young man took the information and left another 15 mins i asked another clerk for help he was about to take the information and the young man came back to finish what he started another 20 mins looking for someone to get it out of the warehouse i waited 10 mins and said give me the bill i'll pay for it and come back to pick it up i also made sure that there would be no problem to return in sarnia if damaged no problem at all he said perfect 45 mins waiting for a peice of paper late for my lunch date and have to return to pick up 1 box of flooring. They gave me the wrong box as i opened it up in sarnia not missisauga my mistake i don't think so. so off to the sarnia store to return they tell me that i can't return it do to the fact the the store in missisauga is a home and garden not a cashway? i spent another hour in the rona in sarnia dealing with this flooring they finally gave me a refund but i left the store feeling like i had just rob them blind 1hour 45 mins i would have had the floor done by then so my question is how come one store can say return to one rona and another rona says they can't except returns from another rona i think your employees should be notified of this if there's a difference let me know what's what thank you for shopping at rona p.s. like the store but come on

rockco

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