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scarborough Profile
| Reviews: | 1 |
| Member Since: | Friday, June 05, 2009 |
| Last Post: | Friday, June 05, 2009 |
Reviews posted by scarborough
1. 
service is RUDE at service desk; go HomeDepot,we deserse a better service, Friday, June 05, 2009 @ 2:25:00 PM
On June 4 2009, I went to the Rona at Midland/McNicole to try to return a 12 liters Driveway Sealer I bought at the store on May 17, 2009.
The reason I want to return it because I just couldn't mix it to a workable state as the instructions on the bucket suggest. The solid contents condensed to the bottom and separated from the water in less than 10 seconds after the mixture. I couldn't use it with a roller to do my driveway.
I went to the service counter at the store and the clerk checked the bucket and sealer inside and I told him I haven't used it and the reason why I couldn't use it. Then he called an associate manager to come and let me wait. When the associate manager comes, he took the bucket away and came back 10 minutes later telling me nothing wrong with the sealer. I told him again I can't mix it to do my driveway.
Then the associate manager said to me, "You have to take it back and door is right behind you." And he pushed the bucket towards me. I insisted to return it and he told the clerk at the counter in a low voice but I still could hear it," Don't do refund, don't do refund". And then he turned to me and said, "You can go home and see your dad..."
I was frustrated at that moment and went upstairs to their management office looking for the store manager. I didn't find the store manager first but a lady escorted me and she found the operational manager to the counter. In no minutes, I got the refund.
When I told the operational manager how the associate manager insulted me, the operational manager just said that I didn't hear him well and of course the associate manager refused to admit what he had said to me.
I was not satisfied with the product I bought in the beginning, but now I am totally not satisfied with the service at Rona at Midland/McNicole and its management. My feeling was hurt badly as a customer to the store and the icon of Rona has broken in my heart.
service is RUDE at service desk; go HomeDepot,we deserse a better service, Friday, June 05, 2009 @ 2:25:00 PMOn June 4 2009, I went to the Rona at Midland/McNicole to try to return a 12 liters Driveway Sealer I bought at the store on May 17, 2009.
The reason I want to return it because I just couldn't mix it to a workable state as the instructions on the bucket suggest. The solid contents condensed to the bottom and separated from the water in less than 10 seconds after the mixture. I couldn't use it with a roller to do my driveway.
I went to the service counter at the store and the clerk checked the bucket and sealer inside and I told him I haven't used it and the reason why I couldn't use it. Then he called an associate manager to come and let me wait. When the associate manager comes, he took the bucket away and came back 10 minutes later telling me nothing wrong with the sealer. I told him again I can't mix it to do my driveway.
Then the associate manager said to me, "You have to take it back and door is right behind you." And he pushed the bucket towards me. I insisted to return it and he told the clerk at the counter in a low voice but I still could hear it," Don't do refund, don't do refund". And then he turned to me and said, "You can go home and see your dad..."
I was frustrated at that moment and went upstairs to their management office looking for the store manager. I didn't find the store manager first but a lady escorted me and she found the operational manager to the counter. In no minutes, I got the refund.
When I told the operational manager how the associate manager insulted me, the operational manager just said that I didn't hear him well and of course the associate manager refused to admit what he had said to me.
I was not satisfied with the product I bought in the beginning, but now I am totally not satisfied with the service at Rona at Midland/McNicole and its management. My feeling was hurt badly as a customer to the store and the icon of Rona has broken in my heart.
scarborough