1. Poor in-store customer service in Whitby Ontario (Thickson and 401(, Monday, May 05, 2008 @ 12:39:00 PM
I placed an order in January of 2008 and PAID for it. I would like to know the rules behind this. The customer service at this store was supposed to call me when the product was in, which was supposed to be 3-4 days later. Well let's just say that finally a week and a half ago,(3-4 months later) I called yet AGAIN to find out about where my item was and apparently noone was going to call to let me know it was there. Between January and April I had called numerous times and was told that it wasn't in. Now I finally spoke with a manager and it was in, and there were ONLY 2 left. So does this mean that they sold them and and if I hadn't called they would have let them sell and I would NEVER have received the item I had paid for 4 months IN ADVANCE??? I was expecting a manager to call me back and still haven't heard from them. I would like to know the process in which this was supposed to happen, and if RONA is in the habit of making customers pay for their items up front and then 3-4 months later when the money has been in the stores bank account, they don't inform their customers that the item has come in? They just take the money and hope that we don't go back for it? I'm extremely upset with the Rona store in WHITBY, Ontario, Canada at Thickson and 401. I would appreciate a phone call or an email as to why this happened and why I received the product after I called (ump-teen ) times and have not received an apology phone call, or anything. I have not shopped at Rona since, I've been worried that the same thing could happen!
Sincerely irritated!

sherber

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