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waverider Profile
| Reviews: | 1 | |
| Member Since: | Monday, November 10, 2008 | |
| Last Post: | Monday, November 10, 2008 |
Reviews posted by waverider
1. 
Be very aware that you may not get what you paid for, Monday, November 10, 2008 @ 4:40:00 AM
After buying two vouchers for the Ferrari 360 experience we booked our day at Bruntingthorpe on 9th November. No email confirmation was received as promised and I eventually got the confirmation after several phone calls just one week before our date and turned up for our drives at 2.30.
Check in was fairly straight forward but we noticed that the free 4X4 passenger ride had just been scribbled off the voucher with no explanation although there was a 4x4 there. When I booked I specifically asked for the 4x4 ride and was told that this was only at Bruntingthorpe but was definitely available on the date I had booked so why didn't we get it?
We were directed to the wrong place to queue for the practice lap Ferrari drives and waited in freezing cold weather for almost an an hour before being finally acknowledged and told that we were in the wrong place!. We moved to the new queue (A long queue next to a stick with a ferrari sign on it(very classy) only to be told that the Ferrari was broken. There were several Ferraris driving round but apparently our one was irrepairable. We were then offered the Lamborghini drive and agreed to this after complaining and pointing out that we had booked the Ferrari 360 experience. We were then told that the Lamborghini needed a tyre changing so then had to wait well over half an hour again. The actual driving experience was good on the track but the customer services and organisation are abysmal. There is absolutely no order and you wait around for hours in the cold with only one stingy free cup of tea which they mark on the voucher that you have had and if you want another it is £1.50. Don't whatever you do ask for hot chocolate as the ladies on the tea stall will cut you down dead!
Several other people we spoke to were very dissatisfied. You would expect to be treated better than this on a gift experience. Also be aware if you book that you have to pay £25 each on the day for excess waiver so that you are not liable for the first £2000 of any damage to the vehicles!
If you are thinking of buying this for a present for someone special don't! You have been warned
Be very aware that you may not get what you paid for, Monday, November 10, 2008 @ 4:40:00 AMAfter buying two vouchers for the Ferrari 360 experience we booked our day at Bruntingthorpe on 9th November. No email confirmation was received as promised and I eventually got the confirmation after several phone calls just one week before our date and turned up for our drives at 2.30.
Check in was fairly straight forward but we noticed that the free 4X4 passenger ride had just been scribbled off the voucher with no explanation although there was a 4x4 there. When I booked I specifically asked for the 4x4 ride and was told that this was only at Bruntingthorpe but was definitely available on the date I had booked so why didn't we get it?
We were directed to the wrong place to queue for the practice lap Ferrari drives and waited in freezing cold weather for almost an an hour before being finally acknowledged and told that we were in the wrong place!. We moved to the new queue (A long queue next to a stick with a ferrari sign on it(very classy) only to be told that the Ferrari was broken. There were several Ferraris driving round but apparently our one was irrepairable. We were then offered the Lamborghini drive and agreed to this after complaining and pointing out that we had booked the Ferrari 360 experience. We were then told that the Lamborghini needed a tyre changing so then had to wait well over half an hour again. The actual driving experience was good on the track but the customer services and organisation are abysmal. There is absolutely no order and you wait around for hours in the cold with only one stingy free cup of tea which they mark on the voucher that you have had and if you want another it is £1.50. Don't whatever you do ask for hot chocolate as the ladies on the tea stall will cut you down dead!
Several other people we spoke to were very dissatisfied. You would expect to be treated better than this on a gift experience. Also be aware if you book that you have to pay £25 each on the day for excess waiver so that you are not liable for the first £2000 of any damage to the vehicles!
If you are thinking of buying this for a present for someone special don't! You have been warned
waverider